Technical Customer Support Engineer

Job Title: Technical Customer Support Engineer Location: Khopat, Thane, 400601 Reports To: General Manager Experience: Customer support: 0 -1 year Work Location: In person Job Summary Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience. Key Responsibilities ● Customer Interaction: Act as the primary customer contact, delivering exceptional service. ● Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. ● Product Knowledge: Stay updated on company products, services, and trends. ● Customer Experience Improvement: Identify and recommend improvements for customer experience. ● Technical Support: Assist with product setup, troubleshooting, orders, and returns. ● Database Management: Maintain accurate customer records in the database. ● Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. ● Reporting: Generate reports on customer satisfaction and improvements. ● Training: Train new customer service representatives if needed. ● Team Collaboration: Participate in team meetings and improvement initiatives. Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications ● Industry Experience: Industry-related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment. Apply now if you are passionate about customer satisfaction! Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement , Health insurance Supplemental Pay: Performance bonus Schedule: Day shift Requirements Qualifications & Skills ● Education: Diploma/ degree in Electrical/ Electronics field preferred ● Experience: Experience in customer service or a related field. ● Skills: Excellent communication, problem-solving, and multitasking skills. ● Technical Proficiency: Proficiency in customer service software and Microsoft Office. ● Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications ● Industry Experience: Industry-related customer service experience. ● Software Knowledge: Knowledge of ticketing systems. ● Language Skills: Bilingual abilities are a plus. Benefits Benefits ● Compensation: Competitive salary and performance incentives. ● Health Benefits: Health insurance. ● Leave Policy: Paid time off and holidays. ● Growth Opportunities: Professional development opportunities.