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sioniq

Support Engineer

Hyderabad · Entry Level

Older listing - lower visibility likelyVerified listingPosted 247d ago

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Skills required

3 listed
Internal DocumentationProduct LifecycleCustomer Relationship Management (CRM) Software
Internal DocumentationProduct LifecycleCustomer Relationship Management (CRM) Software

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Job description

Open for Freshers and Experienced
Job Title: Support Engineer
Department: Service - Support
Reports To: Key Account Manager
Experience: 0 – 2years
Location: SIONIQ TECH PRIVATE LIMITED – Hyderabad
About Us:
SIONIQ TECH PRIVATE LIMITED is a product-based technology company focused on delivering innovative software solutions for the jewellery industry. As part of our customer success strategy, we are expanding our support team to ensure that our users receive high-quality service and continuous engagement throughout their journey with our product.
Job Summary:
We are looking for a skilled Support Engineer with hands-on experience in resolving complex product issues. You will work with internal teams to resolve customer challenges and actively participate in upselling, cross-selling, and renewal opportunities through strategic support interactions.
Responsibilities:
Investigate and troubleshoot moderately complex customer issues across our software product.
Collaborate with product and R&D teams to reproduce and resolve bugs or product gaps.
Ensure timely, high-quality resolution of support tickets.
Maintain comprehensive internal documentation and contribute to external help resources.
Identify and communicate opportunities for upselling and cross-selling to the sales team.
Assist in renewal lead generation by identifying customers’ product usage patterns and satisfaction levels.
Provide support to Junior Engineers and assist in knowledge transfer.
Requirements:
1–3 years of experience in a technical support or application support role for software products.
Understanding of debugging, application support, and product lifecycle.
Strong problem-solving skills and analytical mindset.
Excellent customer communication and relationship-building skills.
Experience using any CRM/ticketing tools.
Proficiency in English, Hindi, and at least one regional language from South India (Telugu, Tamil, Kannada, or Malayalam) is mandatory.

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

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Join WhatsAppJoin Telegram

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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