Mumbai · Entry Level
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About the Department
The IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintaining the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to ensure that technology is used effectively and efficiently to support the organization's operations and goals.
Roles and Responsibilities
▪ Respond to incoming support requests via email, or ticketing system in a timely and professional manner
▪ Diagnose and resolve technical issues related to hardware, software, network, and other IT systems
▪ Managing support of the TresVista Corporate IT infrastructure and resolving queries within the stipulated timeframe
▪ Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact
▪ Provide technical assistance and guidance to users experiencing difficulties with IT equipment or software applications
▪ Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and applications, and reviewing system and application logs
▪ Providing timely responses to all incidents, outages, and performance alerts
▪ Categorizing issues for escalation to appropriate technical teams
▪ Install, configure, and maintain computer systems, software, and peripherals
▪ Create and update documentation for IT processes, procedures, and troubleshooting guides, collaborate with other IT team members to identify and implement solutions to improve IT infrastructure and systems
▪ Performing daily system monitoring, verifying the integrity and availability of all hardware, systems, backups and applications
▪ Performing patch management for workstations via Microsoft Intune
▪ Establishing VLAN, Network policy and configuration on Sophos Firewall
▪ Collaborating with Internet service providers for maintenance, upgrades, and configuration
▪ Configuring business specific rules for Exchange online protection on M365
▪ Configuring and maintaining new SharePoint sites and performing periodic maintenance
▪ Performing periodic audits with system and application logs
▪ Configuring conditional access policies on Microsoft Azure for application usage as per compliance guidelines
▪ Establishing system specifications by conferring with users, analyzing workflow, access, information, and security requirements
▪ Installing new Virtual machines and performing periodic maintenance
▪ Establishing and securing the Internet Gateway with a Firewall system, integrating the VPN system, defining Firewall policies
▪ Keep abreast of emerging technologies and best practices in IT support to enhance service delivery
▪ Documenting troubleshooting actions in accordance with pre-defined TresVista processes
▪ Establishing and securing the Internet Gateway with a Firewall system, integrating the VPN system, defining Firewall policies and procedures
▪ Maintaining the organization’s communication system such as telephones and mobile email access
▪ Troubleshooting on Application Support for end users, printers & MFD, S Windows & Office, Desktops, Laptops, iPad Peripherals, mobile devices, and workplace IT communication & collaboration support
Prerequisites:
▪ Excellent technical knowledge of computer hardware, IT service-desk
▪ Good understanding about operating systems, such as Windows 10/11, Windows Server 2016/2019
▪ Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (preferred)
▪ Microsoft 365 Certified Professional
▪ Basic knowledge of Microsoft Office 365 support ▪ Basic knowledge of ITIL process
▪ Familiarity with ITIL framework and IT service management concepts (preferred)
▪ Excellent multi-tasking skills
▪ Good written & oral communication skills ▪ Good interpersonal skill
Experience:
0-4 years of relevant work experience
Education:
Any Graduate (IT specialization preferred)
Compensation:
The compensation structure will be as per industry standards
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