BL

blueflamelabs

Technical Support Engineer- Netsuite (L1)

Pune · Entry Level

Older listing - lower visibility likelyVerified listingPosted 81d ago

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Skills required

10 listed

User AccountsCsv ImportAzure DevOpsFinancial ManagementInventory ManagementNetsuiteMFG/Pro (ERP)Customer Relationship Management (CRM) Software+2 more

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Job description

About the Role

We are looking for a Technical Support Engineer (L1) to provide first-level support for NetSuite ERP users. The role involves handling user queries, resolving standard incidents, supporting functional business processes, and ensuring service requests are addressed within agreed SLAs. This position requires close collaboration with internal teams and US-based stakeholders during EST to PST.

Key Responsibilities

- Provide first-level functional and application support for NetSuite users.
- Handle incidents, service requests, and user queries within SLA.
- Troubleshoot issues related to Financials, Order-to-Cash (O2C), Procure-to-Pay (P2P), CRM, and Inventory modules.
- Manage user accounts, roles, permissions, and access requests.
- Support CSV imports, basic Saved Searches, and standard reports.
- Assist users with NetSuite navigation and transaction-related issues.
- Escalate unresolved functional or technical issues to L2 support.
- Maintain ticket updates, documentation, and knowledge articles.
- Support release validation and post-deployment verification.
- Follow ITIL Incident, Problem, Change, and Request Management processes.
- Deliver excellent customer service while maintaining high customer satisfaction (CSAT).

Technical Skills

- NetSuite Navigation
- User & Role Management
- Basic Saved Searches
- Reports & Dashboards
- CSV Import (Basic)
- Basic SuiteFlow understanding
- Ticketing tools (Jira, ServiceNow, Azure DevOps, ServiceHub)

Functional Knowledge

- Financial Management
- Order-to-Cash (O2C)
- Procure-to-Pay (P2P)
- Inventory Management
- CRM Basics

Preferred Qualifications

- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- 1–2 years of ERP/Application Support experience.
- Exposure to NetSuite ERP.
- NetSuite SuiteFoundation Certification (Good to Have).
- ITIL Foundation Certification (Good to Have).

Soft Skills

- Excellent communication skills.
- Customer-focused mindset.
- Strong analytical and troubleshooting abilities.
- Willingness to work in EST to PST.

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsApp Join Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.