Job description

Title: Fullstack Application Engineer (Support) (US shift) (or Fullstack Software Engineer (Support))

About Sureify

Sureify is dedicated to modernizing the life insurance and annuity industry. We provide

cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service

their customers. Our mission is to drive meaningful digital transformation by offering scalable

technology that enhances customer engagement and streamlines carrier operations. Sureify's

products deliver the advanced digital experiences that life insurance carriers, agents,

employees, and consumers now expect in this rapidly evolving technological landscape. At

Sureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning.

About the Role

Are you ready to be part of a dynamic and growing agile software company? At Sureify, we’re helping a large and critical industry -- life insurance -- modernize and innovate. We build digital solutions for some of the world’s leading insurance companies, and we need your help to provide production support for our SaaS products. Sureify’s success depends on our ability to provide world-class support to our customers and to make sure they are receiving tremendous, continuous, and progressive value from the products.

We are looking for a seasoned software engineer with Full Stack Web dev/support experience. Your primary responsibility will be to provide application support of Sureify SaaS products. You will play the role of an expert in Sureify SaaS products and technologies in troubleshooting production issues and also provide timely and effective communication to customers.

Responsibilities:

Develop and maintain deep expertise in Sureify SaaS products.
Troubleshoot and resolve incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
Troubleshoot technical issues using PHP, MySQL/Postgres, and TypeScript.
Create knowledge articles, runbooks, and troubleshooting guides.
Work during the US business hours between 10 PM IST to 7 AM IST.

Requirements:

3 to 4 years as a full-stack software engineer with experience providing enterprise application software support in PHP, TypeScript, with strong working knowledge of SQL (MySQL and Postgres), RESTful APIs for a B2B software company.
Must have experience in coding, implementing and/or supporting software applications.
Must have experience in handling high-severity and complex issues impacting production systems availability.
Must have experience working on production issues and support tickets by investigating, troubleshooting, and resolving technical problems within the defined SLAs.
Must have experience in analyzing application logs, database records, and system behavior to identify the root cause of issues.
Must have experience in documenting investigation findings, root causes, resolutions, and required follow-up actions.

Nice to have experience with:

Integrations such as DocuSign, Payment Gateways, and Auth services such as Okta or Azure.
Performance tuning in application and database layers.
Developing and supporting applications with REACT, Node.js, Apache web servers.

WHAT YOU WILL BRING

Excellent written and verbal communication skills in English, including the ability to explain complex technical topics in clear, customer-friendly language.
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
Employ sound business judgment when making business decisions
Use creative and innovative ways to solve problems
Display a strong work ethic and do whatever it takes to get the job done
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Display an understanding of the customer’s needs and a strong commitment to customer satisfaction
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

Benefits

Here is a glimpse of some of the benefits we offer:

Competitive Salary
Medical & Accidental insurance to keep you and your family healthy.
Great team to work with exposure to the best technologies in the industry.

Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

Why Join Sureify?

At Sureify, you’ll be part of a collaborative, innovation-driven culture where your expertise will directly influence the quality and success of products, transforming the life insurance landscape. You’ll work alongside passionate technologists and industry experts, tackling complex challenges with cutting-edge technologies while helping shape the future of digital insurance.

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles; instead, we honour effort and intelligence. The best idea wins, no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

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