• Analyze and recommend infrastructure solutions, upgrades, and services to streamline processes and improve systems.
• Perform hardware and software maintenance, including troubleshooting, installation, and upgrades.
• Conduct advanced troubleshooting and root-cause analysis across compute, virtualization, storage, operating systems, networks, and infrastructure services.
• Provide infrastructure support to multiple locations worldwide.
• Deliver infrastructure implementations, upgrades, and technical projects, including testing, troubleshooting, documentation, and operational handover.
• Maintain accurate and up-to-date technical documentation and provide advanced infrastructure support as required.
• Assist and coach other analysts on troubleshooting and fulfillment processes.
• Develop and maintain automation scripts using PowerShell, Bash, Python, or similar tools for provisioning, patching, monitoring, validation, and remediation.
• Integrate infrastructure and operational data into Power BI for leadership and technical visibility.
• Improve monitoring signal-to-noise ratio through alert tuning, thresholds, and automation.

PRIMARY SKILLS (MUST HAVE SKILLS):

• Strong knowledge of Windows Server infrastructure and core enterprise services, including Active Directory, DNS, TCP/IP, and network fundamentals.
• Hands-on experience with enterprise virtualization and HCI platforms such as Nutanix AHV, including lifecycle management, troubleshooting, capacity, performance, and availability.
• Working knowledge of enterprise storage technologies, including SAN/NAS, file services, capacity management, and storage performance.
• Operating system lifecycle management using tools such as WSUS or Tanium.
• Knowledge of security hardening based on established industry standards.
• Exposure to Linux operating systems.
• Experience with scripting and automation using PowerShell, Bash, Python, or equivalent.
• Ability to analyze infrastructure data and metrics to drive platform improvements.
• Strong understanding of IT infrastructure fundamentals.

SECONDARY SKILLS (GOOD TO HAVE):

• Administration and support experience with public cloud IaaS platforms; Microsoft Azure is a strong plus.
• Experience with infrastructure monitoring and observability tools such as LogicMonitor, SolarWinds, or equivalent.
• Hands-on experience with Active Directory, DNS, LAN/Core Networking, server hardening, antivirus, SSO, MFA, or related security systems.
• Data protection (backup/restore) and/or disaster recovery solutions.
• Experience supporting hybrid on-premises and cloud environments.
• Experience using Git/GitHub for version control of scripts, configuration files, documentation, and Infrastructure as Code (IaC).
• Familiarity with AI-assisted tools for infrastructure troubleshooting, automation, scripting, log analysis, and technical documentation.
• Experience with REST APIs for integrating, querying, or automating infrastructure platforms and services.
• Familiarity with JSON and webhooks and their use in infrastructure automation and system integrations

• Hybrid working pattern, with a combination of office and remote work.
• Workdays are Sunday to Thursday.
• Standard shift is approximately 7:00 PM–4:00 AM ET (4:30 AM–1:30 PM India time).
• Thursday hours are adjusted to allow participation in the team call.
• Sunday shift must overlap with existing coverage ending at 8:30 AM ET.
• Must be able to work on shifts if required.

• Bachelor’s or master’s degree, or equivalent, preferred.
• Relevant infrastructure certifications such as Microsoft, Nutanix, VMware, Cisco, or equivalent are preferred.

• This is a senior infrastructure support role requiring advanced troubleshooting and root-cause analysis.
• The analyst will support infrastructure services across multiple global locations.
• Automation, monitoring improvements, documentation, and operational readiness are important parts of the role.