Pune · Staff/Principal
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We are looking for an experienced Senior ServiceNow Developer to lead technical execution
across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and
custom application development. In this role, you will collaborate closely with business analysts,
delivery managers, and enterprise administrators to design, architect, and deliver high-quality
technical solutions within an Agile/Sprint framework.
Key Responsibilities
1. Solution Architecture & Application Development
● Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal
Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee
Service Center (ESC) Portal.
● Architect end-to-end custom applications, automated workflows, and Catalog Items using
Flow Designer, Workflow Editor, and Service Portal widgets.
● Lead implementation of technical changes derived from ServiceNow family release upgrades,
ensuring progression and regression testing via Automated Test Framework (ATF).
2. Advanced Scripting, Integration & Automation
● Author and maintain complex server-side and client-side scripts, including Business Rules,
Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. ● Build, maintain,
and optimize robust integrations with third-party systems (Active Directory, Workday, Okta,
and custom APIs) using REST, SOAP, IntegrationHub, and MID Servers.
3. Stakeholder Collaboration & Agile Delivery
● Partner with Business Analysts, Delivery Managers, and stakeholders to translate
business requirements into technical design specifications.
● Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team
capacity) while adhering to strict Sprint SLAs.
● Provide technical direction, code reviews, and mentorship to mid-level ServiceNow
developers.
4. Performance Optimization, Escalations & L3 Support
● Perform advanced troubleshooting, performance tuning, and database query
optimization to ensure application responsiveness.
● Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user
administration/security access patterns.
● Build custom Reports, Dashboards, and Performance Analytics to track KPIs across
operational workflows.
Key Requirements & Qualifications
● Experience: 6-8+ years of hands-on technical experience developing on the ServiceNow
platform in an enterprise or managed service environment.
● Certifications (Preferred):
○ ServiceNow Certified System Administrator (CSA)
○ ServiceNow Certified Application Developer (CAD)
○ Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus). ●
Technical Proficiency:
○ Advanced JavaScript, HTML, CSS, AngularJS (for Service Portal), JSON, and XML.
○ Deep experience with CMDB configuration, Data Models, and CSDM (Common
Service Data Model) principles.
○ Strong expertise in ServiceNow Automated Test Framework (ATF), Flow
Designer, and IntegrationHub.
● Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models
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