Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the Role

We're looking for a Senior Enterprise Automation Engineer to help transform how Enterprise IT delivers services through automation, AI, and intelligent self-service.

This role will serve as the primary implementation partner for Enterprise IT AI initiatives, working closely with the AI Center of Excellence (AI-COE), service owners, and subject matter experts to operationalize Microsoft Copilot, develop AI-powered agents, and automate end-to-end business and IT workflows.

The successful candidate will play a key role in driving a Bot First service model, where employees interact with intelligent agents and automated workflows before engaging traditional support channels. The focus is on improving employee experience, increasing operational efficiency, and reducing manual effort across Enterprise IT services

Key Responsibilities

AI & Copilot Enablement

• Partner with AI-COE to implement and operationalize enterprise AI initiatives.
• Design, build, and maintain AI-powered agents using Microsoft Copilot and Copilot Studio.
• Identify opportunities to improve employee experience through AI-driven solutions.
• Drive adoption of AI and intelligent automation capabilities across Enterprise IT.

Agent Development & Automation

Create and maintain AI agents supporting services such as:

• Employee Onboarding
• Employee Offboarding
• Device Lifecycle Management
• Software Requests
• Access Requests
• Knowledge Management
• Employee Self-Service
• Enterprise IT Support Services
• Develop and enhance Copilot agents and custom AI experiences.
• Automate high-volume, repetitive operational processes.
• Design workflows that reduce manual intervention and improve service delivery.

Bot First Service Delivery

• Help establish a Bot First operating model across Enterprise IT.
• Design self-service experiences that prioritize AI-powered interactions and automation before escalation to support teams.
• Improve request fulfillment speed, consistency, and user satisfaction.
• Measure and continuously improve automation effectiveness and adoption.

Process & Workflow Automation

• Automate end-to-end processes across Enterprise IT platforms and services.
• Integrate automation solutions with enterprise systems and workflows.
• Eliminate manual tasks through orchestration and intelligent automation.
• Support modernization of service delivery and operational processes.

Knowledge & AI Readiness

• Partner with SMEs and service owners to ensure knowledge articles are accurate, complete, and AI-ready.
• Improve knowledge quality and usability for AI agents.
• Identify process and documentation gaps that impact automation effectiveness.
• Establish standards supporting successful AI adoption.

Collaboration & Stakeholder Engagement

• Work closely with AI-COE, Enterprise IT teams, Service Management, and business stakeholders.
• Gather requirements, prioritize opportunities, and deliver automation solutions.
• Promote best practices for AI, automation, and self-service adoption.
• Act as a trusted advisor on automation and AI capabilities.

Qualifications

Required

• 5-7+ years of experience in automation, platform engineering, digital workplace technologies, or enterprise applications.
• Experience designing and implementing automation solutions within enterprise environments.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar automation platforms.
• Experience integrating enterprise applications and services using APIs and workflow automation.
• Strong understanding of IT service delivery and service management processes.
• Ability to work effectively with technical teams, business stakeholders, and subject matter experts.
• Excellent analytical, problem-solving, and communication skills.

Preferred

• Experience building AI agents, virtual assistants, or conversational AI solutions.
• Experience with Microsoft 365 Copilot deployments and adoption.
• Experience integrating ServiceNow and enterprise collaboration platforms.
• Experience supporting Enterprise IT, Digital Workplace, or End User Computing environments.
• Experience with AI governance, prompt engineering, or responsible AI practices.

What Success Looks Like

In your first year, you will:

• Deliver production-ready AI agents supporting core Enterprise IT services.
• Increase automation and self-service adoption across key workflows.
• Improve knowledge readiness and AI effectiveness.
• Reduce manual fulfillment effort through intelligent automation.
• Establish yourself as a trusted technology partner for AI-COE and Enterprise IT teams.
• Help shape the future of AI-driven service delivery within the organization.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.