Wing Assistant

Customer Success & Account Manager — AI Agents

Remote · Mid Level · Remote

Recently posted - highest visibilityVerified listingPosted 7h ago

Applicants who checked fit first are 3.1× more likely to hear back

What we know about this role

Hiring pulse

HIGH

Wing Assistant is actively reviewing profiles and moving candidates through the pipeline right now.

Apply window

First 72 hours

Still inside it - posted 7h ago

Early applicants get seen before the pile builds.

Not a repost

The first time we've seen this listing - it hasn't been closed and reopened.

Skills required

5 listed

Agentic AIAccount GrowthCustomer RetentionApplication Programming Interface (API)Telephony

You almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.

Job description

About Central

Central builds AI agents that do real work for businesses. Our agents are designed to answer phones, book appointments, look up records, follow up with customers, transfer calls, and integrate into scheduling and healthcare systems. As we rapidly expand into back-office workflows, we are looking for a passionate Customer Success & Account Manager to join our fully remote team.

In this role, you will own the customer relationship post-signature, ensuring a smooth onboarding process, facilitating adoption, and driving retention and expansion. You'll be responsible for configuring AI agents and troubleshooting issues before escalating to engineering. We value swift action, and your efforts will directly impact customer satisfaction and business growth.

Responsibilities

Own a book of customers, understanding their live status, issues, and opportunities.

Act swiftly to address customer questions, open items, and implementation blockers.

Facilitate customer onboarding by configuring AI agents and connecting supported systems.

Test configurations and ensure everything is functioning before customer launch.

Troubleshoot issues independently, escalating only when necessary.

Document customer interactions and recurring problems to improve processes.

Conduct onboarding, implementation, and check-in calls with customers.

Monitor account health and identify churn risks early.

Recognize opportunities for account growth by understanding customer needs.

Provide feedback to the product team regarding recurring issues and potential automation opportunities.

Requirements

2+ years of experience in a customer-facing B2B software role.

Proven track record of managing customer accounts independently.

Excellent spoken and written English communication skills.

Experience in configuring software applications.

Technical proficiency to troubleshoot and learn new software.

Strong organizational skills to manage multiple accounts and open items effectively.

Experience in retention, renewal, and expansion conversations.

Genuine interest in AI and its applications in business operations.

Ability to work during US business hours.

Nice to Have

Familiarity with workflow builders, automation, or no-code tools.

Experience with APIs, webhooks, or third-party integrations.

Knowledge of telephony systems, VoIP, and related technologies.

Background in healthcare operations or related systems.

Startup experience with adaptability to changing priorities.

Experience with customer retention or upselling targets.

Hands-on experience building or automating processes using AI.

About the Role

The role requires a proactive approach to customer management and a commitment to resolving issues quickly.

You'll be expected to move customer interactions forward the same day, ensuring no item remains unresolved without follow-up.

This position offers the opportunity to directly influence customer satisfaction and the development of our AI products.

As Central expands its offerings, your input on customer needs will help shape future product developments.

Benefits

Fully remote work environment with opportunities to collaborate with a diverse team.

Access to ongoing professional development and learning opportunities.

Competitive compensation package based on experience.

Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.

Culture of open communication and continuous improvement.

Involvement in shaping the future of AI solutions for businesses.

We are an equal opportunity employer and value diversity at our company. We encourage all qualified candidates to apply and look forward to exploring your potential with Central.

Keep browsing

All open roles at Wing Assistant

Customer Success & Account Manager — AI Agents

What we know about this role

Skills required

Job description

Get tomorrow's jobs before you have to search

Someone shared one job with you. ASAI keeps finding the rest.