Manager Site Reliability Engineering

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Manager, Site Reliability Engineering

About the Team

The Site Reliability Engineering (SRE) team for SabreSonic Inventory (SSI) is responsible for the reliability, scalability, security, and operational excellence of one of Sabre's most critical components.

SSI provides inventory management and availability processing for airlines; a 
high-performance, scalable, backend and GUI for rules management. 

The team combines software engineering and operations expertise to manage highly available, fault-tolerant services. Engineers work extensively with Google Cloud Platform (GCP), Infrastructure as Code, CI/CD automation, observability platforms, and AI-driven operational practices to improve reliability while reducing operational toil. The organization partners closely with software engineering, product management, architecture, security, and customer-facing stakeholders across Sabre.

What You'll Do

As Manager of Site Reliability Engineering, you will lead a team of SRE engineers responsible for the availability, performance, resiliency, and continuous evolution of SabreSonic Inventory. You will drive operational excellence. You will lead incident management, reliability engineering initiatives, cloud modernization efforts, and automation programs while developing a high-performing engineering team.

• Lead and develop a team of Site Reliability Engineers, providing coaching, performance management, career development, and technical leadership.
• Drive service reliability, availability, scalability, and operational excellence across critical production systems and customer-facing platforms.
• Partner with Engineering, Product, Architecture, and Infrastructure teams to establish and achieve Service Level Objectives (SLOs) and reliability targets.
• Lead major incident response, postmortem reviews, risk mitigation initiatives, and continuous improvement programs.
• Promote automation, AI-enabled operations, self-healing capabilities, and platform engineering practices to reduce operational toil and improve efficiency.

Required Qualifications and Education

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or a related technical field required.
• 5+ years of experience in Software Engineering, Site Reliability Engineering, DevOps, Cloud Engineering, or a related technical discipline.
• 2+ years of people leadership experience, including managing engineers, setting priorities, and developing high-performing teams.
• Experience in maintaining or operating large-scale distributed systems in cloud environments.
• Understanding of observability, monitoring, alerting, incident management, capacity planning, and reliability engineering principles.
• Practical experience leveraging automation, analytics, AI-assisted tooling, or generative AI solutions to improve operational effectiveness and engineering productivity.
• Fluent English, both written and verbal

Nice-to-have Qualifications

• Knowledge of Kubernetes, Terraform, CI/CD pipelines, Infrastructure as Code, and cloud-native architecture.
• Experience implementing SLOs, error budgets, reliability scorecards, and operational maturity programs.
• Background supporting high-availability, customer-facing SaaS or travel technology platforms.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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