Director, Site Reliability Engineering (Production Engineering)

Role

We are looking for a Director, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Engineering in the Cloud Infrastructure & Operations department.

In this role, you will lead our SRE teams in driving 99.99%+ availability across a cloud platform processing hundreds of billions of daily transactions. You will own system architecture, automated incident mitigation, and 24/7 operational reliability while scaling top engineering talent and aligning teams across India and global HQ.

What you’ll do (Role Expectations)

• Take end-to-end operational accountability for the availability, latency, and performance of Tier-0 and Tier-1 internally facing platforms and backend infrastructure
• Enforce multi-nines SLAs, SLOs, and error budgets across services while driving engineering initiatives to measurably reduce MTTD, MTTA, and MTTR
• Oversee capacity planning, resource forecasting, and efficiency efforts to ensure key infrastructure scales reliably
• Implement high-signal alerting frameworks and actionable runbooks, minimizing alert fatigue while ensuring zero unmonitored blind spots
• Lead Production Engineering across India, driving operational rigor while coaching technical leadership on strategy, decision-making, and organizational scaling

Who You Are (Success Profile)

• You act like an owner with a strong bias for action, operating with integrity, caring genuinely about outcomes, and navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture through ongoing, respectful feedback to build trust and accelerate shared success.
• You are customer-obsessed, building deep empathy for internal and external customers to anchor decisions in solving real-world problems and championing their needs from start to finish.
• You are driven by innovation and energized by solving complex technical challenges, bringing deep curiosity and a constant search for better, more secure, and scalable solutions.
• You lead with integrity, holding yourself and others to high standards of accountability while matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 12+ years of engineering experience, including 5+ years managing engineering managers and distributed teams, with a proven track record as a site leader scaling and inspiring teams
• Proven track record of operating effectively within globally distributed engineering teams, partnering closely with US-based leadership and stakeholders
• Deep understanding of modern observability architectures—including distributed tracing, high-cardinality metrics engines, distributed log indexing, and streaming telemetry pipelines (e.g., Kafka, OpenTelemetry, Prometheus, ClickHouse, Elasticsearch)
• Hands-on background architecting, deploying, and supporting hyper-scale cloud-native platforms running on Kubernetes and multi-cloud infrastructure
• Proven expertise in site reliability engineering principles, chaos testing, capacity planning, and automated incident triage

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent practical experience
• Familiarity with high-volume data ingestion, backpressure management, real-time aggregation, and data lifecycle management
• Executive-level communicator adept at translating complex technical trade-offs for leadership, with high EQ, resilience under pressure, and a passion for developing people and engineering culture

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