Job description

Job Title: Network Engineer – L2+ (Juniper Routing & Switching)

Location: Remote (India)

Experience: 8–10 Years

Role Overview

InOptra Digital is seeking a seasoned Network Engineer – L2+ with deep hands-on expertise in Juniper Routing & Switching technologies. This role is designed for senior engineers capable of independently handling complex enterprise network environments, driving root cause analysis, and supporting high-availability architectures in a managed services delivery model.

This is a remote delivery role, requiring high ownership, structured communication, and the ability to operate effectively in distributed global teams.

Key Responsibilities

1. Incident & Problem Management

- Own and resolve L2 escalations across enterprise routing & switching environments.
- Lead technical troubleshooting during Major Incident Management (MIM) calls.
- Conduct detailed Root Cause Analysis (RCA) and implement preventive controls.
- Ensure strict SLA adherence and ticket governance compliance.

2. Advanced Technical Operations & Troubleshooting

- Provide expert-level support for:
- Juniper EX Series Switches
- Juniper MX Series Routers
- Juniper SRX Series (routing/switching domain exposure)
- Strong expertise in:
- BGP (eBGP/iBGP design & troubleshooting)
- OSPF & IS-IS
- MPLS (L2/L3 VPN, VRF concepts)
- STP/RSTP/MSTP
- VLAN segmentation & trunking
- VRRP / High Availability concepts
- LACP / Link Aggregation
- Perform deep-dive CLI diagnostics and traffic path analysis.
- Validate routing tables, ARP tables, MAC address tables, interface counters, and latency patterns.

3. Change & Configuration Governance

- Implement standard and emergency changes following ITIL-based change management.
- Perform code upgrades, patching, and post-change validation.
- Review and validate L1 change implementations.
- Maintain updated network diagrams, HLD/LLD documentation.

4. Network Optimization & Resiliency

- Identify performance bottlenecks and recommend architecture improvements.
- Support redundancy, failover, and high-availability validation.
- Participate in capacity planning and network health assessments.

5. Leadership & Collaboration

- Act as a technical mentor for L1 engineers.
- Interface with OEM TAC (Juniper JTAC) when required.
- Participate in client governance calls and service reviews.
- Contribute to SOPs, knowledge base articles, and automation initiatives.

Required Technical Skills

- Advanced CLI expertise in Junos OS
- Strong troubleshooting capability in enterprise WAN & LAN environments
- Deep understanding of routing protocols and switching fundamentals
- Experience in MPLS-based enterprise networks
- Exposure to network monitoring tools (SolarWinds, PRTG, Nagios or equivalent)
- Strong documentation and remote troubleshooting skills

Preferred Certifications

- JNCIS-ENT (Mandatory preferred baseline)
- JNCIP-ENT (Highly preferred for senior L2+)
- ITIL Foundation

Soft Skills & Behavioral Expectations

- High ownership mindset
- Strong analytical and structured troubleshooting approach
- Clear written and verbal communication
- Ability to handle escalations calmly in high-pressure scenarios
- Experience working in 24x7 global support models

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