LE

leptonsoftware

APPLICATION SUPPORT ENGINEER (L1)

Mumbai · Mid Level

Good timing - competition is buildingVerified listingPosted 3d ago

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What we know about this role

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Skills required

5 listed

Error MessagesGIS ApplicationsArcGIS (GIS Software)SQL (Programming Language)PostgreSQL

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Job description

JOB RESPONSIBILITY

•Provide technical support to users on GIS based application at customer premises

•Handle all issues assigned by customer/user directly

•Evaluate issues, troubleshoot and provide resolution

•Ensure that all the operational processes and SLA are strictly followed

•Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

•Provide application support during outage/degrade or any enhancements.

•Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

•Need to interact with stakeholder regarding the resolution of issues.

•Perform incident/change/release management activities

•Troubleshoot end user problems

•Understand application Error messages and error/installation logs

•Server/OS related knowledge to access servers, check OS and application logs for issue, etc.

•Deployment of application and configure on server/cloud

•Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

•Required to report to Customer Operational Manager.

•Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

QUALIFICATION & SKILL SET

•2-4 Years of Experience

•Excellent written and verbal communication skills.

•Technical knowledge of GIS application is must. E.g. Smart Inventory or Network Engineer (NE) or any other.

•Server/OS related knowledge to access servers, check OS and application logs for issue, etc.

•Knowledge about application integration (integrated with other systems to receive data/information)

•Knowledge of complete Data flow in the system.

•Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)

•ITIL certification is preferred (Good to have…)

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Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsApp Join Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.