Senior / Principal Engineer Technical Assistance Center (TAC) – Routing |
Security | SASE
Job Code: TAC036
Location: Bangalore / Chennai, India
About Versa Networks
At Versa Networks, we are redefining the future of networking and security through an
industry-leading platform that converges SD-WAN, Security, and SASE into a unified
architecture. Versa powers some of the world's largest enterprise and service provider
deployments, helping organizations build secure, scalable, and highly resilient modern
networks.
Our platform enables enterprises to simplify operations while delivering advanced
networking and security capabilities across branch, cloud, data center, and remote
environments.
We are looking for highly skilled Senior / Principal TAC Engineers who thrive on solving
complex customer challenges at scale and want to work at the intersection of Routing,
Security, SD-WAN, and SASE technologies.
If you enjoy diving deep into packet-level troubleshooting, working directly with
engineering teams, influencing product quality, and handling real-world customer
deployments, we would like to talk.
Role Overview
As a Senior/Principal TAC Engineer, you will become a key technical leader within Versa's
global support organization, responsible for troubleshooting and driving resolution for
highly complex customer production issues across large-scale SD-WAN and SASE
deployments.
This role goes beyond traditional support. You will act as an escalation expert, collaborate
closely with engineering, reproduce customer environments in lab setups, identify product
defects, influence product improvements, and become a trusted advisor for strategic
customers.
You will solve problems that sit at the convergence of:
• Advanced Routing
• Network Security
• SD-WAN
• SASE
• Cloud networking
• Authentication and identity systems
• Large-scale enterprise deployments
What You'll Do
• Own and drive resolution of highly complex customer production issues involving routing,
security, SD-WAN and SASE environments
• Troubleshoot and analyze customer issues across large-scale enterprise and serviceprovider
deployments
• Perform deep packet, protocol and traffic-flow analysis
• Reproduce complex customer environments in labs and validate behavior
• Partner closely with Engineering to isolate defects, validate fixes, and improve product
quality
• Drive technical escalations across multiple teams and stakeholders
• Participate in root cause analysis and provide strategic recommendations
• Develop knowledge base articles and troubleshooting guides
• Mentor junior engineers and help elevate technical capabilities across the team
• Become a subject matter expert in one or more technical domains
Required Experience
• 6+ years hands-on experience in TAC, Network Engineering, Escalation Engineering or
Customer Success roles
• Strong preference for engineers from networking/security product companies
• Prior TAC experience in networking, firewall, SD-WAN, SASE or cloud vendors preferred
• Experience supporting customer production environments at enterprise scale
Technical Skills – Routing Domain
BGP, OSPF, IS-IS, MPLS, VRF, Route redistribution, Policy-based routing, ECMP, NAT,
TCP/IP, IPv4/IPv6, GRE, IPsec, DMVPN, QoS, HA mechanisms, convergence and packet
forwarding.
Packet analysis: tcpdump, Wireshark, PCAP analysis and flow troubleshooting
Technical Skills – Security Domain
NGFW, IPS/IDS, URL filtering, Secure Web Gateway, ZTNA, CASB, SASE, SSL/TLS inspection,
VPN technologies and policy troubleshooting.
Authentication technologies: LDAP, Active Directory, RADIUS, TACACS+, SAML, OAuth, MFA.
PKI, DNS and certificate infrastructure knowledge
SASE / SD-WAN Experience Preferred
SASE platforms, SD-WAN deployments, cloud-delivered security, service chaining, cloud onramp
architectures and AWS/Azure/GCP networking
What Makes You Stand Out
• Proven experience handling complex escalations
• Strong debugging mindset
• Passion for packet-level troubleshooting
• Ability to learn rapidly
• Mentoring and technical leadership experience
Education
Bachelor's degree in Computer Science, Information Technology, Electronics, or related
technical field.
Why Join Versa?
Work on cutting-edge SD-WAN and SASE technologies, troubleshoot highly complex
customer environments, influence product quality, collaborate directly with Engineering
and accelerate your path toward technical leadership.
Note
Bangalore and Chennai positions may involve participation in a 24x7 support model. Shift
details can be discussed further during interviews.
