Sr. Associate Support Engineer, Security

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Associate Support Engineer, Security. This role is based in India, Hyderabad

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

This position will report directly into the Manager – Security Products and Services/Director of Global Security Services.

The role of the Sr. Associate Support Engineer, Security is to implement, administer and support the Rimini Street security solutions under the guidance of a Security Solutions Architect. SPSE will follow the project plans and apply the best practices to work with the client’s IT teams to implement the security products under the guidance of a Security Solutions architect. These products will be implemented in client’s on-premise or cloud IT landscapes where the various business critical applications such as Oracle EBS, Peoplesoft, SAP, JDE, Hyperion etc., are hosted for Rimini Street clients. The SPSE will be responsible for successful implementation, integration and verification of the security solutions following the deployment project plan during the installation phase. The SPSE is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the application security policy maintenance, installation of security patches and security software updates. The SPSE is responsible to collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the security policy maintenance, security patches and security software updates. The SPSE will also be responsible for complete monitoring, reporting, troubleshooting and managing the security solution. The position will also be responsible to work very closely with the Security Solutions Architects to improve the product implementation and adaptation process by providing valuable feedback.

Essential Duties and Responsibilities

• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects.

• Work with the client’s IT teams to integrate the solution with various SIEM solutions

• Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW.

• Document various client implementation configurations and keep the configuration documents up to date.

• Assist the client’s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews.

• Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages.

• Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients.

• Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues.

• Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street´s high standard SLAs and quality.

• Self-training to learn the new security products for efficient implementation and support.

Qualifications

• Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc.,

• Installation and configuration experience of various types of software following Installation & configuration manuals.

• Good trouble-shooting skills and tenacity in problem solving

• Good customer service skills and the ability to build long term, successful working relationships with Clients

• Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services.

Preferred Qualifications

• Experience with installation and configuration of new products following the product documentation and best practices

• Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching.

• Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale

• Experience in following managed services or professional services offering and meeting contractual SLAs. Consulting background supporting various clients.

• knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management

Location

• Hyderabad, India & willing to work flexible rotational work-shifts

Education

• • Bachelors Degree in Computer Science, Computer Engineering or related field

Experience

• • 3+ years relevant experience with IT procedures
• • 3+ years’ experience with DataCenter Operations both in house and outsourced
• • 3+ years’ experience with software installation, configuration and troubleshooting.
• • Strong analytical and problem-solving skills

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.