Platform Support Engineer
Bengaluru · Mid Level
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What we know about this role
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First 72 hours
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Job description
About the Role
What You’ll Do
- Monitor production platforms and services using observability tools to ensure high availability and performance.
- Investigate and resolve production issues using logs, metrics, traces, metadata, and SQL to perform effective root cause analysis.
- Collaborate with engineering teams to implement permanent fixes and improve platform reliability.
- Support production deployments, operational changes, and incident response.
- Develop automation and operational tooling using Python or Bash.
- Build dashboards, alerts, runbooks, and operational documentation.
- Leverage AI-assisted tools to accelerate debugging, troubleshooting, and operational efficiency.
What We’re Looking For
- 2–5 years of experience supporting cloud-native applications or production platforms.
- Strong troubleshooting and analytical skills with an engineering-first mindset.
- Proficiency in Python and SQL; Bash scripting is a plus.
- Good understanding of Linux, REST APIs, networking fundamentals, and distributed systems.
- Hands-on experience with observability tools such as Elasticsearch/Kibana, Grafana, Prometheus, Datadog, or New Relic.
- Experience with cloud platforms (GCP preferred, AWS/Azure acceptable), CI/CD, Git, Docker, and Kubernetes.
- Experience using AI tools such as ChatGPT, GitHub Copilot, Cursor, or Claude to improve engineering productivity.
You’ll Thrive Here If You
- Take ownership of production incidents and drive them to resolution.
- Enjoy solving complex problems using data, logs, and observability.
- Continuously improve systems through automation and operational excellence.
- Communicate effectively and collaborate in a fast-paced engineering environment.
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