ServiceNow Engineer with SPM Experience
Bengaluru · Staff/Principal
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Job description
ServiceNow Engineer
Role Summary
Key Responsibilities
- Execute approved backlog items covering workflow design, development, modification, testing, and deployment.
- Develop and enhance Flow Designer flows, Service Catalog items, and request fulfilment processes.
- Must have some SPM/ITBM experience. (Strategic Portfolio Management.)
- Automate onboarding and offboarding processes.
- Build, maintain, and troubleshoot integrations, including Active Directory integration.
- Support upgrade preparation, remediation, testing, and post-upgrade stabilisation.
- Perform platform configuration and operational troubleshooting.
- Carry out CMDB configuration and maintenance activities.
- Produce technical documentation and support knowledge transfer.
- Participate in technical planning, backlog grooming, and delivery sessions.
Required Skills and Experience
- 8 to 12 years in IT, with 6 or more years hands-on with ServiceNow.
- Strong development capability in Flow Designer, Workflow Editor, Business Rules, Script Includes, and Client Scripts.
- Service Catalog item development, variable sets, and approval configuration.
- Integration development and troubleshooting using REST and SOAP.
- Active Directory integration maintenance and modification.
- Platform administration covering ACLs, update sets, and scoped applications.
- Practical involvement in at least one ServiceNow upgrade cycle.
- Operational CMDB configuration and maintenance.
- Certified System Administrator.
Nice to Have
- Certified Application Developer.
- Automated Test Framework, Performance Analytics, and Service Portal.
- Discovery and CMDB population experience.
- Agile delivery experience.
Soft Skills
- Clear written and spoken English for direct client interaction.
- Able to work independently with limited supervision.
- Strong ownership and follow-through on assigned items.
- Disciplined documentation habits.
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