AWS Cloud Engineer (L1/L2 Support & Operations)
Bengaluru · Staff/Principal
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Job description
- Experience: 8–10 Years
- Type: Full-Time
- Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; escalate complex P1/P2 incidents to L3/Engineering teams.
- Proactive Monitoring: 24/7 system health monitoring using CloudWatch, Datadog, and Nagios; respond promptly to alerts and system warnings.
- Service Desk & Access Requests: Manage user access requests, IAM role assignments, security group modifications, and password/credential resets.
- Compute & Storage Admin: Provision, scale, and manage EC2 instances, EBS volumes, S3 buckets, EFS, and AMIs; manage snapshot backups and lifecycle policies.
- Database & Backup Operations: Perform routine maintenance, patching, manual snapshots, and point-in-time restores for Amazon RDS, Aurora, and DynamoDB.
- Networking Maintenance: Support VPC configurations, subnets, route tables, security groups, Network ACLs, Route 53 DNS records, and VPN connections.
- Patching & Compliance: Manage automated patch baselines using AWS Systems Manager (SSM) for Linux/Windows EC2 fleets.
- Basic IaC & Scripting: Maintain and run existing Terraform/CloudFormation scripts and execute Python/Bash scripts for routine task automation.
- FinOps Execution: Identify idle resources, unattached EBS volumes, and outdated snapshots to optimize monthly cloud spend.
| Category | Technologies / Tools |
| AWS Core Services | EC2, S3, EBS, VPC, IAM, Route 53, Systems Manager (SSM), KMS |
| Databases | RDS (MySQL/PostgreSQL), Aurora, DynamoDB (Basic Admin & Restores) |
| Monitoring & Logging | CloudWatch, CloudTrail, Datadog, Grafana |
| OS & Scripting | Linux (RHEL/Ubuntu), Windows Server, Bash, Python |
| IaC & CI/CD | Terraform (Execution & Maintenance), AWS CodePipeline, GitHub |
| ITSM & Tools | ServiceNow, Jira, Confluence, PagerDuty |
- Experience: 8–10 years in IT sysadmin/infrastructure operations with 5+ years hands-on with AWS.
- Certifications: AWS Certified SysOps Administrator – Associate (Required); AWS Certified Solutions Architect – Associate (Preferred).
- Process Knowledge: Strong ITIL framework understanding (Incident, Problem, and Change Management).
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