Senior Solutions Engineer

Group Company: MoEngage India

Designation: Senior Solutions Engineer US (SSE_US)

Office Location: Koramangala Bengaluru (India), Hyderabad (India), Gurgaon (India)

Position description:

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site massages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect:

• Continuous learning on the end to end product and exposure to our huge tech stack.
• Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters
• The prime and critical focal point for the company representing product , engineering and sales and the company when it comes to existing customers
• Be part of growing team and has immense visibility across the organization
• Flexible culture and all doors open to drive ownership and leadership.
• Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder.

Responsibilities

• 3 to 5 years of experience
• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
• Communicating effectively (both verbal and written) with our customers and internal stakeholders
• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
• Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
• Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
• Communicating well with different audiences (developers, technical and non-technical users)

Should be Good and Excel At:

• Programming languages like Python,Java,Javascript,Angular,React
• Linux/Unix operating systems and REST API
• Database (SQl/Oracle)
• Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search

What You Must Have Experience In:

• Bachelor's Degree in Computer Science, or equivalent
• Overall experience in customer facing role (Support/Integration Support)
• 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
• 2+ years of API or SDK implementation and/or integration
• JavaScript, iOS or Android support experience