Technical Support Engineer
Mumbai · Mid Level
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Job description
Perform daily operational checks on the Netskope platform to ensure service continuity and performance.
•Monitor web traffic policies and DLP policies, alerts, and logs to identify potential security issues or misconfigurations.
•Provide first-level troubleshooting and escalate issues as required to L2/L3 or OEM support.
•Assist with policy changes, user access requests, and configuration updates in the Netskope environment.
•Coordinate with IT and security teams for incident response, patching, and policy enforcement.
•Generate reports and dashboards for web usage, policy violations, and incident trends.
•Document standard operating procedures and maintain knowledge base for issue resolution.
•Ensure compliance with organizational and security guidelines for web and data usage.
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