Analyst - Java Fullstack

Job Title: Application Support Engineer (Java Full Stack with Angular) Location: Hyderabad/Chennai - India

About Highmark Health & enGen Global: Highmark Health is a national health and wellness organization, dedicated to transforming the healthcare experience. enGen Global, a subsidiary of Highmark Health, is at the forefront of this transformation, building and operating next-generation technology solutions that power the future of health insurance and healthcare delivery. Our technology solutions are critical to delivering on this mission. We are looking for skilled professionals to ensure the continuous availability, performance, and reliability of our vital applications, leveraging modern technologies to support the health and well-being of our members and clients.

Job Summary: We are seeking a highly motivated and skilled Application Support Engineer to specialize in the ongoing support, maintenance, and operational excellence of our critical Java Full Stack applications running on Google Cloud Platform. The ideal candidate will have maximum 4 years of experience with modern Java, Angular, GCP services, and a strong aptitude for troubleshooting, monitoring, and ensuring application stability. This role is crucial in maintaining the integrity and performance of systems that directly impact our business operations and member experience.

Key Responsibilities:
• Provide tier 2/3 technical support for production applications built with Java 9+ (Spring/Spring Boot), Angular 14+, and GraphQL APIs.
• Monitor application health and performance proactively using Dynatrace and Splunk dashboards, identifying and addressing issues before they impact users. • Investigate, diagnose, and resolve complex production incidents across the full stack, from frontend user interfaces to backend microservices and underlying GCP Services and infrastructure.
• Perform root cause analysis for recurring issues, implementing permanent fixes and contributing to preventative measures.
• Manage and maintain application deployments and configurations on Google Cloud Platform (GCP), utilizing services such as Compute Engine, Kubernetes Engine, Cloud Functions, Cloud SQL, and Pub/Sub.
• Collaborate with development teams to understand application architecture, provide operational feedback, and assist in validating new releases.
• Develop and maintain comprehensive documentation, runbooks, and knowledge base articles for supported applications and systems.
• Participate in an on-call rotation to provide timely support for critical incidents outside of regular business hours (if applicable).
• Implement minor enhancements, bug fixes, and performance optimizations within existing application codebases (Java, Angular).
• Ensure application security, compliance, and data integrity by adhering to Highmark Health's operational standards and policies.

Shift Timings: As this role involves supporting our US-based clients, flexibility with shift timings is a a key requirement. The preferred shift for this position is 3:00 PM to 12:00 AM IST (Indian Standard Time). Please note that shifts may vary based on business needs and client operations, and there will be an expectation to work on weekends when business needs arise.

Qualifications:
• Education: Bachelor's degree in Computer Science, Engineering or equivalent, in a related field.

Experience:
• 3-5 years of professional experience in application support, or a closely related role.
• Solid hands-on experience in supporting and troubleshooting applications developed with Java 9+ and the Spring Framework (Spring Boot).
• Experience supporting frontend applications built with Angular 14+ (or a strong equivalent like React/Vue with an ability to adapt to Angular).
• Practical experience with supporting and operating solutions on Google Cloud Platform (GCP) services (e.g., Compute Engine, GKE, Cloud Functions, Cloud SQL, Pub/Sub). GCP certification (Associate Cloud Engineer) is a plus.
• Proven experience monitoring and analyzing application performance using Dynatrace (or similar APM tools like AppDynamics, New Relic).
• Strong proficiency in using Splunk for log analysis, querying, dashboarding, and alerting.
• Familiarity with supporting microservices architectures and REST/GraphQL APIs.
• Experience with incident management, problem management, and change management processes.
• Strong understanding of database concepts (SQL and NoSQL) for troubleshooting data-related issues.
• Excellent problem-solving, analytical, and diagnostic skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Strong communication skills (written and verbal) and the ability to articulate technical issues clearly to both technical and non-technical audiences.

Good to have:
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).
• Understanding of ITIL principles.
• Prior experience in the healthcare or other highly regulated industries.
• Experience with CI/CD pipelines in a support context (e.g., deploying fixes).
• Familiarity with containerization technologies (Docker) and orchestration (Kubernetes).