Cencora is a leading global pharmaceutical distribution and healthcare solutions organization dedicated to improving the lives of people and animals worldwide. Through its extensive network of manufacturers, healthcare providers, pharmacies, and patients, Cencora helps ensure timely and reliable access to critical therapies and healthcare services. The company continually invests in innovative technologies, operational excellence, and talented professionals to advance healthcare delivery and create meaningful impact across the global healthcare ecosystem.

Summary:

The Senior Platform Engineer for Leena AI is a senior individual contributor within the Platform Engineering organization, responsible for owning and operating Cencora's Leena AI deployment — an agentic AI platform used to automate HR, IT, and employee support workflows at enterprise scale. Operating with a high degree of autonomy, this role applies deep technical expertise to extend Leena AI's capabilities by connecting it to internal systems via custom MCP (Model Context Protocol) servers, alongside platform configuration, integration engineering, and operational monitoring responsibilities.

Platform Administration

• Configure and maintain the Leena AI instance, including Knowledge Studio content sources, permissions and access controls, and governance policies.
• Build and optimize agentic workflows using AOP Studio and Workflow Studio, translating HR and IT business requirements into automated AI Colleague processes.
• Own the Leena AI platform roadmap, proactively identifying opportunities to expand automation coverage and enhance employee experience.

MCP & Integration Engineering (Core Focus)

• Design, implement, and maintain Custom MCP Connectors to register internal MCP servers with Leena AI, enabling internal tools and data sources to be surfaced as agent actions.
• Configure and manage authentication methods for MCP servers, including: No Authentication (internal/public endpoints) Custom Header/API Key Authentication Admin OAuth 2.0 User OAuth 2.0
• Perform OAuth client registration, redirect URI setup, and credential management where required.
• Validate and troubleshoot tool discovery and runtime schema synchronization across connected MCP servers as services evolve.
• Assess and implement pre-built MCP connectors and the Pipedream MCP Connector where appropriate, making informed build-versus-buy decisions.
• Coordinate network connectivity, infrastructure requirements, and security reviews for internally hosted MCP servers in partnership with enterprise infrastructure and security teams.

Enterprise Integrations

• Maintain and enhance integrations with core enterprise platforms, including: Workday ServiceNow Microsoft 365 SharePoint
• Utilize Leena AI native connectors and REST API connectors when MCP-based integration is not suitable.
• Act as the subject matter expert (SME) for enterprise integrations and provide guidance on optimal approaches for new connectivity requirements.

Monitoring, Quality & Reporting

• Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use cases and continuously improve training data and FAQs.
• Track and report key performance indicators (KPIs), including: Ticket Deflection Rate Resolution Time Customer Satisfaction (CSAT)
• Review execution logs, platform alerts, and credential-expiration notifications across all connected systems and proactively resolve issues.
• Prepare and present regular platform health, adoption, utilization, and performance reports to leadership and key stakeholders.

Security & Governance

• Administer role-based access controls (RBAC), audit trails, and connector security across the platform.
• Manage OAuth credentials, API keys, secrets, and certificate rotation processes for all integrations, including custom MCP connections.
• Ensure platform operations comply with organizational information security policies, regulatory requirements, and data governance standards.

Stakeholder Engagement & Leadership

• Serve as the primary technical point of contact for HR, IT, and business stakeholders utilizing the Leena AI platform.
• Gather, analyze, and translate business requirements into scalable AI-driven solutions, including identifying internal tools and services suitable for MCP exposure.
• Lead requirement discovery workshops, solution-design discussions, platform demonstrations, and stakeholder presentations.
• Collaborate with Leena AI support and product teams on platform upgrades, feature releases, and MCP-related incidents.
• Mentor junior team members and promote engineering best practices, operational excellence, and continuous improvement within the Platform Engineering team.

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Experience:

• 6 years of IT experience, with expertise in systems administration, integration engineering, or conversational AI platforms such as Leena AI, Moveworks, Microsoft Copilot Studio, or Glean, including ownership of platform implementations and integration initiatives.
• Strong understanding of Model Context Protocol (MCP) or proven experience with API integrations and connected systems.
• Hands-on experience with OAuth 2.0, client registration, API key management, and header-based authentication mechanisms.
• Experience integrating SaaS applications using REST/SOAP APIs, Single Sign-On (SSO), and SAML.
• Familiarity with HRIS and ITSM platforms such as Workday, ServiceNow, or similar enterprise applications

Educational Qualification:

• Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Skills & Knowledge:

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned