Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

Roles & Responsibilities

Job Title – Application Support Engineer II

Location- Bengaluru, India
Experience- 3-5Years
Employment Type- Full-time | Work Mode: Work from office | Shift: 5:30PM-
8:00AM (2 Shifts)

About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About the Role
The Application Support Engineer II is responsible for providing technical support for the Availity Extend platform and associated integrations. This role serves as the primary operational support function for customer issues, application incidents, API failures, authentication issues, onboarding support, release validation, and production troubleshooting.
The Engineer will work closely with Software Engineering, Product Management, Salesforce, Cloud Operations, NOC, Customer Success, and Client Integration teams to ensure platform stability, service availability, and customer satisfaction.

Key Responsibilities
• Handle incidents, alerts, and service requests assigned to the Availity Extend Support team.
• Investigate application, API, authentication, and integration issues using approved tools, logs, and runbooks.
• Perform initial triage, root cause analysis, evidence collection, and detailed ticket updates within ServiceNow.
• Coordinate with NOC, Senior Support Engineers, and Engineering teams during escalations and major incidents.
• Validate API requests and responses, troubleshoot connectivity issues, and support customer integrations.
• Execute smoke testing and production validation activities during application releases and deployments.
• Create and maintain knowledge base articles, known error records, troubleshooting guides, and shift handover documentation.
• Communicate effectively with internal stakeholders and customers regarding issue status, resolution progress, and follow-up actions.
• Support continuous improvement initiatives to enhance operational efficiency, monitoring, and service quality.


Required Qualifications
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 3+ years of experience in Application Support, Technical Support, Production Support, or a similar customer-facing support role.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced operational support environment and collaborate with global teams.


Preferred Qualifications
• Experience supporting SaaS applications in a production environment.
• Familiarity with monitoring and observability tools.
• Understanding of healthcare technology, EDI transactions, or payer-provider integrations.
• Experience working with global support teams and customers.
Why Join Availity India?
• Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
• Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
• Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
• Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
• Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
• Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
• Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.


What to Expect from the Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.


Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.

Eligibility

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.