Senior Support Engineer
ChennaiOn-siteSenior
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The post's words + ASAI's dataOn-site in Chennai.
OK with that?3 to 8 years asked. DevOps Engineer roles in Chennai usually ask 4-8; almost all ask 3+.
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The job post
1217 words · from HCLTech's careers siteJob Summary
"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
Experience
3 to 8 Years (can be adjusted based on requirement)
Job Summary
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Key Responsibilities
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
"
Key Responsibilities
"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
Experience
3 to 8 Years (can be adjusted based on requirement)
Job Summary
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Key Responsibilities
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
"
Skill Requirements
"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
Experience
3 to 8 Years (can be adjusted based on requirement)
Job Summary
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Key Responsibilities
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
"
Other Requirements
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