Chennai · Mid Level
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Our tracked job listings for HCLTech show strong recent activity.
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1. Provide Advanced Technical Support For Mainframe Automation And Message Automation Systems By Conducting Root Cause Analysis And Implementing Effective Solutions To Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Enhancing Operational Efficiency And Maintaining A Robust Security Posture.
3. Lead Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Improve Overall Team Performance And Knowledge Retention.
4. Ensure Positive Customer Experience And High Customer Satisfaction (Csat) Through First Call Resolution Initiatives, Minimizing Rejected Resolutions, And Effectively Addressing Security Threats.
5. Advocate For Continuous Improvement By Analyzing Incident Trends And Implementing Proactive Measures To Mitigate Future Technical And Security Issues.
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