Job description

Job Summary

Platform Configuration and Customization: Build and adjust modules (such as ITSM, TSOM, CSM) using out-of-the-box configurations and custom code.
Scripting and Automation: Write JavaScript for Business Rules, Client Scripts, Script Includes, and automated workflows to streamline tasks.
System Integration: Connect ServiceNow with external enterprise systems and databases using REST and SOAP web services.
Requirement Analysis: Collaborate with business stakeholders and analysts to turn business needs into technical designs.
Testing and Debugging: Troubleshoot platform issues, run test cases, and resolve performance bottlenecks.
Maintenance and Upgrades: Support platform upgrades, apply patches, and conduct code reviews to maintain high quality.
Documentation: Create and maintain technical specifications, user guides, and system configuration records.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Ready for rotational shifts including night shift.

Key Responsibilities

Minimum 3+ years Relevant ServiceNow Experience. Total IT experience minimum 7 Years.
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.
Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
System/Process Automation (Orchestration) experience. System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5,Angular JS
Excellent communication skills

Preferred Skills

Understanding of Configuration Management as it relates to ITIL
Web Services Integration (SOAP,REST,and JSON)
Experience implementing systems using the Agile/Scrum methodology
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

Soft Skills

Problem-solving: Ability to debug complex script issues quickly.
Communication: Clear articulation of technical solutions to non-technical teams.
Leadership: Experience guiding small development teams (for senior candidates).

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