Gautam Buddha Nagar · Staff/Principal
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ob Description: Moveworks Developer & Support Engineer Role Summary Responsible for development, integration, and production support of Moveworks platform to enable AI-driven automation and enhance employee support experience. The role focuses on building scalable workflows, ensuring platform stability, and driving automation adoption across Service Desk operations. Key Responsibilities Development & Integration Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners) Build and maintain integrations with: ServiceNow (ITSM workflows, catalog) Microsoft Teams (chat interface) Enterprise systems (Azure AD, SCCM/Intune, APIs) Translate use cases into automated conversational experiences Deployment & Lifecycle Management Manage end-to-end deployment lifecycle (Dev → UAT → Production) Perform configuration, testing, and rollout of bot use cases Ensure stable and secure deployment aligned to enterprise standards Production Support & Operations Provide L2/L3 support for Moveworks platform Troubleshoot workflow failures, integration issues, and bot responses Monitor performance, ensure SLA adherence, and resolve incidents Platform Optimization & Automation Improve automation rates and user experience (deflection, resolution speed) Maintain knowledge integrations (KB, FAQs, SharePoint) Identify and implement new automation opportunities Governance & Compliance Ensure secure integrations and policy compliance Maintain documentation, runbooks, and audit artifacts Skills & Experience Technical Moveworks Agent Studio / similar chatbot platforms REST APIs, Webhooks, integrations ServiceNow ITSM knowledge Microsoft Teams & Azure AD integration Scripting (Python / JavaScript) Functional Service Desk / ITSM domain knowledge Automation & AI-driven support experience Strong troubleshooting and problem-solving Experience 4–8+ years in ITSM / Automation / Chatbot development Experience with enterprise AI chatbot platforms preferred
ob Description: Moveworks Developer & Support Engineer Role Summary Responsible for development, integration, and production support of Moveworks platform to enable AI-driven automation and enhance employee support experience. The role focuses on building scalable workflows, ensuring platform stability, and driving automation adoption across Service Desk operations. Key Responsibilities Development & Integration Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners) Build and maintain integrations with: ServiceNow (ITSM workflows, catalog) Microsoft Teams (chat interface) Enterprise systems (Azure AD, SCCM/Intune, APIs) Translate use cases into automated conversational experiences Deployment & Lifecycle Management Manage end-to-end deployment lifecycle (Dev → UAT → Production) Perform configuration, testing, and rollout of bot use cases Ensure stable and secure deployment aligned to enterprise standards Production Support & Operations Provide L2/L3 support for Moveworks platform Troubleshoot workflow failures, integration issues, and bot responses Monitor performance, ensure SLA adherence, and resolve incidents Platform Optimization & Automation Improve automation rates and user experience (deflection, resolution speed) Maintain knowledge integrations (KB, FAQs, SharePoint) Identify and implement new automation opportunities Governance & Compliance Ensure secure integrations and policy compliance Maintain documentation, runbooks, and audit artifacts Skills & Experience Technical Moveworks Agent Studio / similar chatbot platforms REST APIs, Webhooks, integrations ServiceNow ITSM knowledge Microsoft Teams & Azure AD integration Scripting (Python / JavaScript) Functional Service Desk / ITSM domain knowledge Automation & AI-driven support experience Strong troubleshooting and problem-solving Experience 4–8+ years in ITSM / Automation / Chatbot development Experience with enterprise AI chatbot platforms preferred
ob Description: Moveworks Developer & Support Engineer Role Summary Responsible for development, integration, and production support of Moveworks platform to enable AI-driven automation and enhance employee support experience. The role focuses on building scalable workflows, ensuring platform stability, and driving automation adoption across Service Desk operations. Key Responsibilities Development & Integration Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners) Build and maintain integrations with: ServiceNow (ITSM workflows, catalog) Microsoft Teams (chat interface) Enterprise systems (Azure AD, SCCM/Intune, APIs) Translate use cases into automated conversational experiences Deployment & Lifecycle Management Manage end-to-end deployment lifecycle (Dev → UAT → Production) Perform configuration, testing, and rollout of bot use cases Ensure stable and secure deployment aligned to enterprise standards Production Support & Operations Provide L2/L3 support for Moveworks platform Troubleshoot workflow failures, integration issues, and bot responses Monitor performance, ensure SLA adherence, and resolve incidents Platform Optimization & Automation Improve automation rates and user experience (deflection, resolution speed) Maintain knowledge integrations (KB, FAQs, SharePoint) Identify and implement new automation opportunities Governance & Compliance Ensure secure integrations and policy compliance Maintain documentation, runbooks, and audit artifacts Skills & Experience Technical Moveworks Agent Studio / similar chatbot platforms REST APIs, Webhooks, integrations ServiceNow ITSM knowledge Microsoft Teams & Azure AD integration Scripting (Python / JavaScript) Functional Service Desk / ITSM domain knowledge Automation & AI-driven support experience Strong troubleshooting and problem-solving Experience 4–8+ years in ITSM / Automation / Chatbot development Experience with enterprise AI chatbot platforms preferred
ob Description: Moveworks Developer & Support Engineer Role Summary Responsible for development, integration, and production support of Moveworks platform to enable AI-driven automation and enhance employee support experience. The role focuses on building scalable workflows, ensuring platform stability, and driving automation adoption across Service Desk operations. Key Responsibilities Development & Integration Design and develop Moveworks workflows (Agent Studio: actions, plugins, listeners) Build and maintain integrations with: ServiceNow (ITSM workflows, catalog) Microsoft Teams (chat interface) Enterprise systems (Azure AD, SCCM/Intune, APIs) Translate use cases into automated conversational experiences Deployment & Lifecycle Management Manage end-to-end deployment lifecycle (Dev → UAT → Production) Perform configuration, testing, and rollout of bot use cases Ensure stable and secure deployment aligned to enterprise standards Production Support & Operations Provide L2/L3 support for Moveworks platform Troubleshoot workflow failures, integration issues, and bot responses Monitor performance, ensure SLA adherence, and resolve incidents Platform Optimization & Automation Improve automation rates and user experience (deflection, resolution speed) Maintain knowledge integrations (KB, FAQs, SharePoint) Identify and implement new automation opportunities Governance & Compliance Ensure secure integrations and policy compliance Maintain documentation, runbooks, and audit artifacts Skills & Experience Technical Moveworks Agent Studio / similar chatbot platforms REST APIs, Webhooks, integrations ServiceNow ITSM knowledge Microsoft Teams & Azure AD integration Scripting (Python / JavaScript) Functional Service Desk / ITSM domain knowledge Automation & AI-driven support experience Strong troubleshooting and problem-solving Experience 4–8+ years in ITSM / Automation / Chatbot development Experience with enterprise AI chatbot platforms preferred
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