Sr Administrator (Support & Operations)
Bengaluru · Senior
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HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
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Job description
Job Summary
Key Responsibilities
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Provide Level 2 support for MDM-related incidents and service requests.
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Administer and manage Microsoft Intune environment.
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Configure and maintain device enrollment policies for Windows, iOS, Android, and macOS.
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Create, deploy, and troubleshoot compliance policies, configuration profiles, and security baselines.
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Manage application packaging and deployment through Intune.
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Support Autopilot, device provisioning, and lifecycle management.
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Implement Conditional Access policies in collaboration with security teams.
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Monitor device health, compliance status, and remediation activities.
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Troubleshoot device enrollment, application deployment, and policy synchronization issues.
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Maintain documentation, SOPs, and knowledge base articles.
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Coordinate with Microsoft support and OEM vendors for complex issues.
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Participate in change management, patch deployment, and operational reviews.
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Generate reports and dashboards for device compliance and management metrics.
Key Responsibilities
Technical Skills
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Microsoft Intune Administration
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Azure Active Directory / Entra ID
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Microsoft Endpoint Manager
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Windows Autopilot
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Conditional Access Policies
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Mobile Application Management (MAM)
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Mobile Device Management (MDM)
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Windows 10/11 Administration
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Android Enterprise & Apple Business Manager
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PowerShell Scripting
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Microsoft Defender for Endpoint (Preferred)
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SCCM/MECM Co-management (Preferred)
Troubleshooting Skills
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Device Enrollment Issues
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Compliance and Configuration Policy Troubleshooting
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Application Deployment Issues
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Certificate and Authentication Troubleshooting
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Conditional Access & MFA Issues
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Sync and Connectivity Issues
Skill Requirements
Other Requirements
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