Chennai · Staff/Principal
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VDI Support - L2
• Incident & Problem Management: Act as the primary escalation point for complex VDI issues like login failures, profile corruption, and session disconnects. • Image Management: Create, update, patch, and maintain master/golden images for virtual desktops. • Pool & Resource Administration: Manage desktop pools, user assignments, provisioning methods (like MCS/PVS), and virtual machine sizing. • Environment Monitoring: Track system performance, server alerts, infrastructure health, and capacity planning. • ITIL & Documentation: Adhere to change management processes, document root cause analysis (RCA), and maintain knowledge base articles.
• Virtualization Platforms: Proficiency in VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD). • Infrastructure Fundamentals: Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP. • Operating Systems: Windows 10/11 and Windows Server administration. • Troubleshooting Tools: Experience using monitoring utilities like Control Up, Citrix Director, or vCenter.
Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation
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