Sr Administrator (Support & Operations)
Hyderabad · Mid Level
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Job description
Job Summary
Job Description - Cloud Migration- Azure local-Backup & Archive Engineer - L2 Technology: Commvault, Azure Local (Azure Stack HCI), Azure Backup, GCP Backup, Azure Blob Storage (Cool/Archive), GCP Cloud Storage, PowerShell.
Key Responsibilities
Key Responsibilities: • Backup & Archive Operations: Execute 24x7 day-to-day administration, job scheduling, and monitoring for backup and archive workloads across Azure Local (Azure Stack HCI), Azure Blob Storage, GCP Cloud Storage, and on-premises environments (supporting 277 TB Azure backup, 2,478 GB GCP backup, and datacenter hosts). • Migration Support: Assist in executing data, snapshot, and backup policy migrations from legacy on-premises platforms to Azure Local and public cloud archive storage tiers (Azure Blob Hot/Cool/Archive and GCP Coldline/Archive). • Troubleshooting & Incident Resolution: Perform L2 incident triage and initial troubleshooting for backup job failures, agent communication errors, and deduplication database (DDB) alerts using Commvault and native cloud tools (Azure/GCP Backup). • Restoration Services: Perform timely file, database, volume, and full virtual machine (VM/Hyper-V/AKS Arc) restorations based on SLA requirements and user requests. • Retention & Storage Maintenance: Monitor backup storage capacity, execute retention policy adjustments, and verify lifecycle management transitions to cold/archive tiers to maintain cost efficiency. • Health Checks & Escalation: Conduct daily operational health checks across Commvault MediaAgents, backup proxies, and cloud storage accounts; escalate critical or unresolved P1/P2 issues to L3 SMEs. • SOPs & Documentation: Follow and update Standard Operating Procedures (SOPs), maintenance runbooks, and change records in alignment with ITIL frameworks.
Skill Requirements
Technical: • Enterprise Backup (L2): 3+ years of hands-on L2 operational experience with Commvault (MediaAgent maintenance, storage policy configuration, client agent installation) and cloud-native solutions (Azure Backup, GCP Backup). • Cloud Storage & Tiering: Operational knowledge of cloud object storage structures, specifically Azure Blob Storage (Hot, Cool, Archive) and GCP Cloud Storage. • Azure Local / HCI Familiarity: Basic understanding of hyperconverged infrastructure (Azure Stack HCI / Azure Local), Hyper-V virtualization, and snapshot-based backup processes. • OS & Database Basics: Practical knowledge of Windows Server and Linux administration for agent troubleshooting, along with basic database backup concepts (MSSQL, PostgreSQL). • Scripting: Working proficiency in PowerShell or Bash for health-check scripts and routine backup operational tasks. Non-Technical • Strong diagnostic, analytical, and troubleshooting skills for backup infrastructure failures. • Solid understanding of ITIL core processes (Incident, Change, and Request Fulfillment). • Readiness to operate in a continuous 24x7 rotational shift environment. 1.3 Good to Have Skills: • Basic exposure to Infrastructure-as-Code (Terraform, Bicep) for deploying backup extensions or storage accounts. • Familiarity with disaster recovery (DR) testing workflows and snapshot replication. • Exposure to monitoring integrations (Splunk, Datadog, Azure Monitor). 1.4 Soft Skills: • Good verbal and written technical communication skills for shift handovers and client updates. • Quality-driven mindset with strict attention to SLA adherence and task completion. • Collaborative team player capable of working closely with L3 leads, Cloud, and Storage engineers.
Other Requirements
1.5 Certifications: • Commvault Certified Professional (CCP) (Highly Preferred),AZ-104) (Preferred), AZ-900 (Azure Fundamentals) / GCP Associate Cloud Engineer (Good to have)
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