SeniorAdministrator - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure
Hyderabad · Mid Level
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
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Job description
Job Summary
Key Responsibilities
2. Conduct Root Cause Analyses On Escalated Support Tickets, Ensuring Timely Resolution And Adherence To Agreed Slas, While Collaborating With Cross-Functional Teams To Enhance Operational Efficiency.
3. Lead Knowledge Management Initiatives By Updating And Managing The Knowledge Base, And Provide Training And Coaching To Junior Analysts To Foster Skill Development.
4. Resolve Complex Support Tickets Within Defined Slas, Ensuring A Seamless Operational Flow And Maintaining A Strong Security Posture Through Proactive Monitoring And Incident Management.
5. Enhance Customer Experience And Csat Metrics By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Actively Working To Mitigate Potential Security Threats.
Skill Requirements
2. Strong Experience With Ansible For Automation And Configuration Management.
3. In-Depth Understanding Of Redhat Linux And Redhat Clustering Technologies.
4. Familiarity With Azure Cloud Services And Deployment Methodologies.
5. Excellent Troubleshooting And Root Cause Analysis Skills.
Other Requirements
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