Sr Administrator (Support & Operations)

Job Summary

We are seeking a ZTNA / Secure Web Gateway (SWG) L2 Engineer with hands-on experience in Appgate SDP and iBoss Secure Web Gateway to support, administer, troubleshoot, and optimize secure remote access and web security solutions. The role will be responsible for incident resolution, policy administration, access governance, user onboarding, and operational support of Zero Trust security services while ensuring compliance with organizational security standards and service level

Key Responsibilities

Provide L2 operational support for Appgate ZTNA (Software Defined Perimeter) and iBoss SWG platforms. Troubleshoot and resolve user connectivity, authentication, access, and web filtering issues within SLA targets. Configure and maintain ZTNA access policies, user entitlements, segmentation rules, and application access controls. Administer web security policies, URL filtering, SSL inspection, DLP controls, and threat protection features within iBoss. Support onboarding and offboarding of applications, users, and business groups. Investigate security incidents, access anomalies, and policy violations, escalating complex issues to L3 teams as required. Monitor platform health, performance, alerts, and security events. Support change, release, and maintenance activities for Appgate and iBoss environments. Work closely with IAM, Network Security, Endpoint Security, and Infrastructure teams to resolve cross-functional issues. Develop and maintain technical documentation, SOPs, KB articles, and operational runbooks. Participate in RCA activities and recommend continuous service improvements. Support audit, compliance, and governance requirements related to Zero Trust security controls.

Skill Requirements

3-6 years of experience in Cyber Security, Network Security, or Secure Access technologies. Minimum 2+ years of experience supporting ZTNA, SWG, VPN, or Secure Access solutions. Hands-on experience with: Appgate SDP / Appgate ZTNA iBoss Secure Web Gateway Policy Management User Access Administration Incident & Problem Management Strong understanding of: Zero Trust Architecture Secure Remote Access Identity-Aware Access Controls Application Segmentation Web Security & Content Filtering Knowledge of: TCP/IP, DNS, DHCP, HTTP/HTTPS SSL/TLS Certificates Proxy Technologies Authentication & Authorization Models Experience working with: Active Directory Azure AD / Microsoft Entra ID LDAP SAML OAuth OpenID Connect (OIDC) Familiarity with SIEM tools, security monitoring, and log analysis.

Other Requirements

Experience with other ZTNA and SWG solutions such as: Zscaler ZIA/ZPA Netskope Prisma Access Cloudflare Access Cisco Secure Access Security certifications such as: Security+ CCNA Security CCNP Security CISSP (Associate) Zero Trust Certifications Hands-on exposure to: CASB DLP EDR/XDR platforms SSE/SASE architectures Experience with ServiceNow integration and workflow automation.