Subject Matter Expert (Support&Ops)

Job Summary

Job Summary : Job Summary: Azure Cloud Support Engineers enable customers to operate and support effectively their Azure environment providing continuous service improvements and operating the environment at satisfaction of our customers. Azure Cloud Support Engineer Responsibilities: Technical understanding and deep knowledge in at least one: Windows Azure Platform, Operating System, Virtualization, Networking experience.

Key Responsibilities

Job Responsibilities : Required Skills/Abilities: • Understanding of Windows Azure architecture and its components (Fabric, Compute, Storage) • Knowledge of Windows Azure Platform services • Knowledge and experience in Azure Platform development and deployment Lifecycle • Familiarity with tools: PowerShell, Netmon, Fiddler. • Knowledge and experience in underlying Operating System/Virtualization • Familiarity with Azure and on prem Active Directory, Security, OS Internals concepts • Understanding of Virtualization concepts and virtual system administration • Knowledge and experience in configuring Azure networking. • Experience with Hyper-V configuration and administration • Experience on setting up Azure Virtual Networks • Knowledge on Azure Cognitive Services • Knowledge and experience on setting up Azure Services Health and Resource Health • Knowledge and experience in setting up Azure Landing Zone Components • Performing backup using Azure Backup Center • Experience in setting up and configure Azure policies. • Managing issues in Azure using recommendations from Azure trusted Advisor • Manage security in azure using Azure Security center • Experience in Setting up security in Azure • Experience in working with Azure Function apps and Logic apps. • Experience in Setting up and configure Azure monitoring and its components. • Creating LLD and HLD Documents • Experience is working with IT Service Management Process • Handling Customer calls and provide technical updates on a weekly and monthly basis. • Familiarity with networking concepts including VIPs, NAT, DNS • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) • Understanding of load balancing, VPN technologies preferred • Understanding of the OSI model and related concepts • Knowledge and Experience in working with Elk Stack Suite • Experience in setting up Monitoring Environment using Open Source and Third-party tools • Experience in working with tools like, Grafana, Kibana, Statuspage, Opsgenie, Runscope etc.

Skill Requirements

Other Requirements

Other Requirement : Duties/Responsibilities: Running cloud operations managed services in Azure: Operate, support and improve the service managed leveraging Azure security capabilities, Well Architecture Assessment, Security Centre, etc., with following responsibilities: • Updates the documentation of the environment. • Proactive maintenance of the customer IT environments (Schedule patching, Identify improvements etc.). • Responsible for proposing operational customer infrastructure improvements. • Point of contact of technical escalation for customer related issues • Write Service Operational Procedures (SOPs) and train L1 team. • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Support and execute Azure cloud migrations of enterprise application workloads to the cloud • Azure Managed Service Operations: effectively managing team for support, operations and service improvement (patching, monitoring, etc.) • Implementing cloud capabilities in Azure. • Working with Elk Stack consoles for Alerts and Log monitoring • Working with Elk Stack tools for Alerts and Incident Management 

Job Description : Minimum qualifications:\\\\r\\\\n• Minimum 5 years of Azure support experience.\\\\r\\\\n• Professional experience architecting/operating solutions built on Azure.\\\\r\\\\n• Hands on experience in supporting Azure environment and service improvements.\\\\r\\\\n• Azure relevant certifications.\\\\r\\\\n• Knowledge of automation practices (DevOps).\\\\r\\\\n• Knowledge of ITIL best practices.\\\\r\\\\n• IT Industry qualifications from major vendors (Microsoft, Cisco etc.)