Group Operations Manager

Job Summary

AWS Engineers act as the primary support layer responsible for monitoring systems, handling incidents, performing initial troubleshooting, and ensuring timely escalation while maintaining SLA compliance and operational stability.

Key Responsibilities

• Perform backups, patching, and routine health checks across AWS environments.
• Troubleshoot issues across EC2, EBS, VPC, S3, IAM, and Route 53 services.
• Provision and manage AWS resources including EC2, VPC, S3, EBS, RDS, and Route 53.
• Handle incidents, service requests, and escalations within SLA.
• Support DR testing, upgrades, and capacity planning initiatives.
• Administer Linux-based workloads in AWS.
• Manage and optimize AWS services including EC2, S3, VPC, IAM, CloudWatch, EFS, RDS, Lambda, Auto Scaling, and ELB.
• Implement advanced monitoring and alerting using CloudWatch, Grafana, and Zabbix.
• Design and manage networking components including VPC, Security Groups, NACLs, DNS, VPN, and Transit Gateway.
• Design and maintain scalable, secure, and highly available AWS infrastructure.
• Lead Infrastructure as Code implementation using Terraform and CloudFormation.
• Automate provisioning and deployments using Python, Bash, PowerShell, and Ansible.
• Design and maintain CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, and CodePipeline.
• Perform infrastructure upgrades, patching, and lifecycle management.
• Manage container platforms using Docker and Kubernetes (EKS/ECS).
• Implement AWS DevOps services and Landing Zone architecture.
• Utilize AWS CDK and services like AWS Glue.
• Design and implement backup, DR, and business continuity strategies.
• Collaborate with development, security, and operations teams for cloud solutions.
• Implement and enforce AWS security best practices, IAM design, KMS encryption, and Secrets Manager.
• Develop cloud adoption strategies and migration plans.
• Optimize AWS environments for cost, performance, and security.
• Analyze performance bottlenecks and implement tuning solutions.
• Conduct DR drills and failover testing.
• Define and manage backup retention and recovery policies.
• Perform RCA for critical incidents and recurring issues.
• Manage AWS services including SNS, SQS, CloudFront, Transit Gateway, and database platforms (RDS, NoSQL).
• Provide expertise in Terraform and CloudFormation automation.
• Implement proactive observability and monitoring solutions.
• Apply advanced networking concepts including DNS, VPN, Security Groups, and NACLs.

Skill Requirements

Storage knowledge AWS along with ITIL understanding.

Other Requirements