Client	Wipro	Support Level	L3
Primary Skill	AI Platform Infrastructure	Secondary Skill	IaC/DevOps
Band	B2	Experience	5–8 Years
Organisation	Wipro Limited	Location	Anywhere in India

Role Purpose

Provide L3 operational support for Abbott’s Azure AI Foundry and Amazon Bedrock platform infrastructure. The role owns complex incident resolution, secure cloud connectivity, AI service provisioning automation, infrastructure orchestration, observability, and the reliability of deployment pipelines across Abbott’s existing cloud landing zones.

Key Responsibilities

A. Mandatory Skill: AI Platform Infrastructure

• Provision and maintain the cloud infrastructure required for Azure AI Foundry and Amazon Bedrock by using reusable Terraform Infrastructure as Code templates.
• Leverage, maintain, and enhance automation scripts to streamline AI service provisioning and operational infrastructure support activities.
• Configure Azure managed identities and AWS IAM execution roles, including role mapping for compute services and controlled access through VPC endpoints or Azure private endpoints.
• Troubleshoot complex cloud infrastructure issues affecting connectivity, secure service access, availability, and performance of AI platform services.
• Enable and maintain cloud-native monitoring, logging, alerting, and observability for AI platform service health checks and operational diagnostics.
• Investigate L3 incidents, perform root cause analysis, implement permanent fixes, and update operational runbooks and known-error records.

B. Secondary Skill: IaC/DevOps

• Deploy and configure cloud infrastructure pipelines by using Terraform, Ansible, and Jenkins for infrastructure orchestration and automation.
• Perform configuration management for in-scope cloud-native IaaS, CaaS, and PaaS services.
• Orchestrate cloud infrastructure services and provision resources on Abbott’s existing Azure and AWS cloud landing zones.
• Monitor infrastructure pipelines during deployment, diagnose failed stages, resolve configuration or dependency issues, and support controlled recovery.
• Maintain reusable IaC modules, playbooks, pipeline code, configuration standards, and version-controlled deployment artefacts.
• Apply change, release, incident, problem, and knowledge-management processes for production infrastructure support.

Required Technical Competencies

Experience & Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience.
• Demonstrated experience in L3 cloud infrastructure or platform operations within a large enterprise environment.
• Hands-on production support experience across Azure and/or AWS, with strong troubleshooting skills spanning identity, connectivity, automation, performance, and observability.
• Ability to work within established security, compliance, change, and operational governance requirements.
• Strong documentation, analytical, collaboration, and stakeholder communication skills.

Preferred Certifications

Success Measures

• Stable and secure AI platform infrastructure with effective monitoring and timely recovery from service-impacting incidents.
• Reliable, repeatable, and auditable infrastructure provisioning through approved Terraform, Ansible, and Jenkins automation.
• Reduced recurrence of incidents through rigorous root cause analysis, permanent remediation, and maintained operational documentation.
• Adherence to Abbott’s landing-zone standards, security controls, change processes, and service-management requirements.

 

Mandatory Skills: AI ML Ops Infrastructure .

 

Experience: 5-8 Years .

 

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