Product Support Engineer
MumbaiOn-siteEntry Level
Applicants who checked fit first are 3.1× more likely to hear back
Before you apply
The post's words + ASAI's dataOn-site in Mumbai.
OK with that?0-2years asked. Quality Assurance Engineer roles in Mumbai usually ask 3-5.
You have them?No pay range in the post.
Not a repost. None of IDfy's last 13 posts was; 12 of its 13 open roles are here.
70 Quality Assurance Engineer roles posted in Mumbai this week, 859 open. See them →
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The job post
248 words · from IDfy's careers siteWe’ll Get Along If You Have...
- 0-2years of experience in a product support or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
- Ability to prioritize tickets based on urgency and business impact, with attention to detail.
- Self-motivated and eager to learn and adapt to new technologies.
- Basic understanding of RESTAPIs and their functionality.
- Willingness to work in rotational shifts, even on weekends
Good-to-Have:
- Knowledge ofSQL, with the ability to write basic queries.
- Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow.
- Ability to write simple scripts in languages likePython to automate repetitive tasks or improve troubleshooting efficiency.
- Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
- Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
- Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.
Here’s what your day would look like...
- Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
- Defining and executing manual and automation testing strategy.
- Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance andissue tracking.
- Keep raising the bar and standards of allthe quality processes with every project.
- Identifying best practices & tools in the industry and adopting them from time to time.
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