Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Vmware Virtualization Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Senior VMware/Nutanix/VxRail Administrator will be responsible for managing, optimizing, and supporting virtualized and hyperconverged infrastructure across multiple client environments. This role requires deep technical expertise, strong problem-solving skills, and experience in delivering enterprise-grade infrastructure services in a managed services model.

Key Responsibilities:
Administer and maintain multi-tenant VMware, Nutanix, and VxRail infrastructures supporting multiple client environments.
Perform configuration, upgrades, and patching of VMware vSphere, vCenter, Nutanix AHV, and Dell VxRail clusters.
Monitor infrastructure health, capacity, and performance across client environments, proactively identifying and resolving issues.
Manage VM lifecycle operations — provisioning, cloning, migration, snapshot management, and resource optimization.
Support VxRail lifecycle management (LCM) including firmware updates, cluster expansion, and integration with vSAN.
Oversee Nutanix operations (AOS, Prism Central, AHV) including replication, DR setup, and security compliance.
Plan and execute backup, disaster recovery, and business continuity procedures across heterogeneous platforms.
Troubleshoot complex infrastructure issues across compute, storage, and virtual networking layers.
Implement automation for routine operations using PowerCLI, Ansible, or Python to improve efficiency and consistency.
Collaborate with network, storage, and security teams to ensure end-to-end service reliability and compliance.
Support client onboarding, migrations, and infrastructure transformation initiatives.
Participate in incident, change, and problem management processes following ITIL standards.
Maintain detailed documentation of configurations, SOPs, and client-specific environments.
Provide 24x7 support (on-call rotation) for critical client environments as part of the managed services model.
Mentor junior administrators and contribute to knowledge base development.

Required Skills & Qualifications:
Bachelor s degree in Computer Science, Information Technology, or equivalent practical experience.
10+ years of overall IT infrastructure experience with at least 5+ years in VMware/Nutanix/VxRail administration.
In-depth knowledge of:
o VMware vSphere 7.x/8.x, vCenter, vSAN, ESXi, vRealize Suite
o Nutanix
o Dell EMC VxRail architecture, LCM, and hardware management
Strong understanding of hyperconverged infrastructure (HCI) concepts and best practices.
Experience supporting multi-customer environments with strict SLA adherence.
Familiarity with disaster recovery tools (VMware SRM, Zerto, etc.).
Scripting proficiency in PowerCLI, PowerShell, Python, or Ansible.
Solid understanding of storage (SAN/NAS/vSAN) and virtual networking (VDS/NSX) concepts.
Working knowledge of monitoring, alerting, and ticketing tools (vROps, SolarWinds, ServiceNow, etc.).
Excellent communication skills with a strong customer-oriented mindset.

Preferred Skills & Certifications:
VMware Certified Professional – Data Center Virtualization (VCP-DCV) or higher.
Nutanix Certified Professional (NCP/MCP) certification.
Dell EMC VxRail Specialist or Implementation Engineer certification.
Exposure to public cloud integration (Azure VMware Solution, AWS VMC, Nutanix Cloud Clusters).
Experience in MSP or IT outsourcing environments with multi-tenant infrastructure management.
Familiarity with automation and orchestration tools (Terraform, Ansible, vRealize Automation).
Strong documentation and client communication skills.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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