Certification & Tech Support Lead
Gurgaon · Director
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Our tracked job listings for Eastman Auto & Power show strong recent activity.
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Job description
Job Title: Certification & Tech Support Lead
Company Name: Eastman Auto & Power Ltd
Job Description:
The Certification & Tech Support Lead will be responsible for overseeing the certification processes for our products and ensuring compliance with industry standards. This role involves managing technical support for customers, providing guidance and training, troubleshooting product issues, and collaborating with various teams to enhance product quality and performance. The ideal candidate will have a strong background in technical support, certification processes, and a commitment to customer satisfaction.
Key Responsibilities:
- Lead the certification process for products, ensuring compliance with relevant standards and regulations.
- Provide technical support to customers via phone, email, and in-person consultations, addressing product-related inquiries and issues.
- Collaborate with engineering and product development teams to identify areas for product improvement and recommend solutions.
- Develop and deliver training materials and sessions for internal teams and customers about product features and compliance requirements.
- Maintain detailed records of customer interactions and technical issues, providing feedback to improve processes and products.
- Stay updated with industry trends and changes in certification standards to ensure the company remains compliant.
- Support the development and implementation of quality assurance protocols within the organization.
Skills Required:
- Strong knowledge of certification processes and standards relevant to the automotive or power sector.
- Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
- Strong communication skills and the ability to convey technical information to non-technical stakeholders.
- Experience in providing customer support and managing relationships with clients.
- Ability to work collaboratively in a team environment and lead cross-functional projects.
Tools Required:
- Proficiency in technical support software and customer relationship management (CRM) tools.
- Familiarity with certification management tools and compliance tracking systems.
- Experience with data analysis tools to assess customer feedback and product performance metrics.
- Knowledge of project management software to coordinate certification and support initiatives.
- Familiarity with documentation and reporting tools to maintain accurate records and training materials.
This position offers an opportunity to lead in a dynamic environment at Eastman Auto & Power Ltd, contributing to both product excellence and customer satisfaction.
Open Positions
1
Skills Required
Certification Lead, Aws Certified, technical support
Role
Job Title: Certification & Tech Support Lead
Company Name: Eastman Auto & Power Ltd
Job Description:
The Certification & Tech Support Lead will be responsible for overseeing the certification processes for our products and ensuring compliance with industry standards. This role involves managing technical support for customers, providing guidance and training, troubleshooting product issues, and collaborating with various teams to enhance product quality and performance. The ideal candidate will have a strong background in technical support, certification processes, and a commitment to customer satisfaction.
Key Responsibilities:
- Lead the certification process for products, ensuring compliance with relevant standards and regulations.
- Provide technical support to customers via phone, email, and in-person consultations, addressing product-related inquiries and issues.
- Collaborate with engineering and product development teams to identify areas for product improvement and recommend solutions.
- Develop and deliver training materials and sessions for internal teams and customers about product features and compliance requirements.
- Maintain detailed records of customer interactions and technical issues, providing feedback to improve processes and products.
- Stay updated with industry trends and changes in certification standards to ensure the company remains compliant.
- Support the development and implementation of quality assurance protocols within the organization.
Skills Required:
- Strong knowledge of certification processes and standards relevant to the automotive or power sector.
- Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
- Strong communication skills and the ability to convey technical information to non-technical stakeholders.
- Experience in providing customer support and managing relationships with clients.
- Ability to work collaboratively in a team environment and lead cross-functional projects.
Tools Required:
- Proficiency in technical support software and customer relationship management (CRM) tools.
- Familiarity with certification management tools and compliance tracking systems.
- Experience with data analysis tools to assess customer feedback and product performance metrics.
- Knowledge of project management software to coordinate certification and support initiatives.
- Familiarity with documentation and reporting tools to maintain accurate records and training materials.
This position offers an opportunity to lead in a dynamic environment at Eastman Auto & Power Ltd, contributing to both product excellence and customer satisfaction.
Education/Qualification
MBA
Years Of Exp
10 to 15 years
Designation
Senior Manager- Certification & Tech Support Lead
tags
Aws Certified, technical support
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