Application Engineer
New Delhi · Mid Level
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What we know about this role
HIGH
Our tracked job listings for Eastman Auto & Power show strong recent activity.
First 72 hours
Window passed - posted 290d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
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Job description
| Role | Field Application Engineer | Designation | Application Engineer |
| Job Type | Full-Time | Location | Delhi |
| Department | ERB OEM sales | Sub-Department | Technical Support |
| Team Management | Individual Contributor (No direct team handling) | Reports to | Sr. Engineer |
| Objective & Key Result (OKR) expectations | |||
| Objective 1: Ensure Robust On-Site Integration of LFP Batteries With OEM Vehicles Key Results: 1.Achieve <5% repeat field issues by ensuring first-time-right installation at OEM and field locations. 2.Provide accurate CAN matrix clarification, charger compatibility details, and installation support within 24 hours of OEM request. |
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| Objective 2: Deliver High-Quality Technical Support to OEM, Dealers & Field Teams Key Results: 1.Resolve 90% of OEM/field technical escalations within the defined SLA of 48 hours. 2.Conduct technical training sessions for OEM technicians, service teams, and dealer networks. 3.Submit timely RCA (Root Cause Analysis) & CAPA (Corrective & Preventive Action) reports for all escalated failures within 72 hours. |
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| Objective 3: Support Sales Team in Pre-Sales, After Sales & Customer Technical Evaluation Key Results: 1.Participate in minimum 3 on-site/remote technical demos per day for potential OEM and fleet customers. 2.Prepare accurate battery sizing, load analysis, vehicle application study and compatibility assessments for all sales leads. 3.Contribute to a 20% improvement in technical conversion rate by effectively addressing customer technical queries and concerns. |
|||
| Objective 4: Drive Product Improvement Through Field Insights & Feedback Key Results: 1.Submit minimum 5 detailed monthly field reports covering product performance, failures, user behaviour, and improvement opportunities. 2.Track and document firmware issues, cluster mismatches and communication errors observed in the field. 3.Work with R&D and Quality teams to drive actionable improvements based on field insights. |
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| Competency | Type (Functional/Leadership) | Description | |
| Battery & BMS Technical Expertise | Functional | Strong understanding of LFP batteries, BMS logic, CAN/RS485 communication, charger compatibility, wiring diagrams, and system integration. | |
| Field Troubleshooting & Diagnostics | Functional | Ability to analyze and resolve on-site issues related to wiring, firmware, charging, discharging, cluster communication, and vehicle integration. | |
| Customer & OEM Coordination | Leadership | Ability to communicate technical concepts clearly to OEM teams, dealers, and technicians while ensuring smooth collaboration and issue closure. | |
| Documentation & Reporting Skills | Functional | Proficiency in creating field reports, RCA–CAPA documentation, application studies, and technical training material. | |
| Training & Knowledge Transfer | Leadership | Capability to train OEM technicians and internal teams through structured sessions, demos, and hands-on guidance. | |
| Problem-Solving & Continuous Improvement | Functional | Identify product improvement opportunities based on field insights and collaborate with R&D to implement actionable enhancements. | |
| Qualifications & Experience | |||
| Requirement | Description | ||
| Education | B.Tech/Diploma/ITI in Electrical/Electronics/EV Engineering | ||
| Experience | 2–4 years | ||
| Industry Preference | EV / ESS/ Power-train / Battery | ||
| Certifications (Optional) | EV Power train / LFP Battery / BMS | ||
Open Positions
6
Skills Required
Battery technical Expertise, Field Troubleshooting, Customer & OEM Coordination
Role
Objective 1: Ensure Robust On-Site Integration of LFP Batteries With OEM Vehicles
Key Results:
1.Achieve <5% repeat field issues by ensuring first-time-right installation at OEM and field locations.
2.Provide accurate CAN matrix clarification, charger compatibility details, and installation support within 24 hours of OEM request
Objective 2: Deliver High-Quality Technical Support to OEM, Dealers & Field Teams
Key Results:
1.Resolve 90% of OEM/field technical escalations within the defined SLA of 48 hours.
2.Conduct technical training sessions for OEM technicians, service teams, and dealer networks.
3.Submit timely RCA (Root Cause Analysis) & CAPA (Corrective & Preventive Action) reports for all escalated failures within 72 hours
Objective 3: Support Sales Team in Pre-Sales, After Sales & Customer Technical Evaluation
Key Results:
1.Participate in minimum 3 on-site/remote technical demos per day for potential OEM and fleet customers.
2.Prepare accurate battery sizing, load analysis, vehicle application study and compatibility assessments for all sales leads.
3.Contribute to a 20% improvement in technical conversion rate by effectively addressing customer technical queries and concerns
Objective 4: Drive Product Improvement Through Field Insights & Feedback
Key Results:
1.Submit minimum 5 detailed monthly field reports covering product performance, failures, user behaviour, and improvement opportunities.
2.Track and document firmware issues, cluster mismatches and communication errors observed in the field.
3.Work with R&D and Quality teams to drive actionable improvements based on field insights
Education/Qualification
Diploama/ITI/Graduation
Years Of Exp
2 to 8 years
Designation
Engineer
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