Application Support Engineer

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously enhancing your problem-solving skills in a fast-paced environment. Roles & Responsibilities: - To handle 24/7 Network Operations as per shift timings including weekend support. - To take ready ownership of incidents assigned to the queue in Service Now. - To perform Level 1 troubleshooting readily and update the tickets in timely manner - Pass on the tickets / incident details to the next level of escalation within the SLA. - Develop and provide trend data and analysis on various reporting within the team. - Participate in client and service management reporting as required." Professional & Technical Skills: - Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts - Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. - Experience in troubleshooting issues on large enteprise networks. - Understanding of ITIL framework and processes. - Working knowledge of Service Now - Exposure to various Network Management Tools (HP, Splunk etc)." - The candidate should have experience in troubleshooting issues on large enteprise networks. - Strong analytical and communication skills (written / oral) required. - Excellent time management skills and strong attention to detail - Basic skills in MS Excel / MS Power Point Tasks "

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.