Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business system components. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by resolving complex challenges that impact business continuity. The position demands continuous engagement with multiple system elements to maintain optimal performance and reliability, contributing to the overall stability of essential business processes.

Roles & Responsibilities:
- Expected to be an Delivery Lead, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve system reliability.
- Mentor junior team members to enhance their technical and problem-solving skills.
-Large-Scale Team Leadership: Manage, mentor, and structurally organize a 50+ person engineering and operations team, implementing robust shift-handoff protocols and performance tracking to eliminate operational gaps.
-Incident & SLA Management: Act as the ultimate escalation point for major network incidents, ensuring swift resolution (MTTR) while maintaining strict adherence to business-critical SLAs.
-Infrastructure Modernization: Drive strategic network projects, cloud integrations, and automation initiatives to reduce manual intervention and improve system resilience.
-Vendor & Budget Oversight: Manage relationships, contracts, and SLAs with global vendors/hardware vendors, optimizing a multi-million-dollar infrastructure and tooling budget.
-Security & Compliance: Partner with global security teams to enforce zero-trust network architectures, strict access controls, and compliance with industry standards

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network architecture, protocols, and troubleshooting techniques.
- Experience with monitoring and managing complex network environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with network security principles and best practices.
- Skilled in coordinating with cross-functional teams to implement effective solutions.
-Need to have the CCNP certification in Routing & switching
-Need to have the ITIL Certifications

Additional Information:
- The candidate should have minimum 12 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Service Operations & Delivery experience
- Good communication skills. Should be able to communicate assertively over conference calls.
-Must be READY for 24 x7 support
-Good team mentor/Team management
-Shift management/ Shift planning/Rostering

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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