Senior Engineer - AI Implementation Specialist

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Role Responsibilities:

• Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.

• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.

• Rapidly prototype and iterate on AI use cases in alignment with customer- defined success metrics.

• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.

• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists.

• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.

• Surface and escalate adoption blockers — technical, organizational, or behavioral — and recommend targeted interventions.

• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.

• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.

• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Qualifications:

• 7+ years of ServiceNow configuration and implementation experience, with demonstrated hands-on AI feature deployments.

• Hands-on experience deploying one or more of the following: Now Assist (GenAI), AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence.

• Understanding of AI/ML concepts including Large Language Models (LLMs), prompt engineering, and Generative AI — particularly in enterprise workflow contexts.

• Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer (CAD) preferred.

• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors and stakeholders in solving business process and/or technical problems.

• Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines.

• Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework to support AI data flows and configurations.• Strong communication skills — able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently.

• Experience with AI adoption frameworks and change management methodologies preferred.

• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred.

• Experience with data management, database design, and database concepts.

• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.

• Proven ability to mentor junior consultants or lead technical workstreams.

• Analytical and problem-solving abilities with a keen eye for detail.

• Good presentation and report-writing skills.

• Up to 30% travel annually.

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.