Application Support Engineer

Summary: SAMPro Tooling Experts serve as implementation specialists with deep expertise in configuring and deploying tools from the ground up. As tool solution architects, they are responsible for planning, executing, and managing end-to-end tool implementations aligned with customer requirements. Their role includes proposing comprehensive tooling solutions and ensuring successful delivery to meet client needs. KEY RESPONSIBILITIES Ability to independently configure and install SAM tool with minimal supervision. Ensure continuous availability and optimal performance of the SAM tool. Upload and manage required data within the SAM toolset. Perform routine system maintenance, including backups, patches, and upgrades. Manage user access by assigning roles based on business needs and revoking access upon termination. Monitor tool health checkpoints to proactively identify and resolve issues. Oversee the infrastructure hosting the SAM platform and ensure sufficient hardware resources are maintained. Escalate technical issues to the vendor, create support tickets, and coordinate with vendor support teams to ensure resolution. Maintain all data feeds and integrations connected to the SAM tool. Perform both scheduled and ad-hoc data uploads as required. Upgrade the SAM platform and its modules in alignment with customer requirements. KEY SKILLS Hands-on experience in configuring and implementing both on-premise and cloud instances of SAM tool. Strong understanding of SAM tool infrastructure, including modules, data connectors, and platform capabilities. In-depth technical knowledge of SAM tool features, limitations, and implementation considerations. Skilled in creating guidelines and frameworks to assess and advance tool maturity levels. Ability to develop implementation plans tailored to customer requirements. Additional Information: Excellent communication skills verbal as well as written. Advanced analytical skills using Excel or other software tools. Strong management and delegation skills, meeting and enforcing deadlines. This position is based at our Bengaluru office. A 15 years full time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.