Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Site Reliability Engineer (Automation Focused)
We're looking for a motivated and skilled Site Reliability Engineer (SRE) to join our team, focusing on building and maintaining robust automation to enhance system reliability, efficiency, and scalability. This role is central to eliminating toil and ensuring the continuous, smooth operation of our critical services through engineering excellence.

Key Responsibilities
Automation Development: Design, develop, and maintain automation scripts and tools using languages like Python, Go, or Shell scripting to automate repetitive tasks, system deployments, and operational workflows.
Monitoring & Observability: Implement and manage Splunk (or similar monitoring tools) for comprehensive logging, metric collection, dashboard creation, and proactive alerting to ensure service health and performance.
CI/CD Pipeline Management: Manage and optimize Continuous Integration and Continuous Delivery (CI/CD) pipelines using tools like Jenkins to automate the build, test, and deployment process.
Robotic Process Automation (RPA): Implement and support RPA bots for automating business and IT processes, focusing on stability, security, and scalability.
Incident Response & Toil Reduction: Participate in incident response and root cause analysis (RCA). Systematically identify and engineer away toil, contributing to a culture of prevention over reaction.
Infrastructure as Code (IaC): Utilize IaC principles and tools (e.g., Terraform, Ansible) to manage and provision infrastructure in an automated and repeatable manner.

Required Qualifications
Experience: Proven experience in an SRE, DevOps, or highly-related role with a strong emphasis on automation.
Scripting Proficiency: Expert-level proficiency in at least one scripting language (Python preferred).
Tooling Expertise: Hands-on experience with:
CI/CD Tools: Jenkins, GitLab CI, or similar.
Monitoring: Splunk, Prometheus, ELK stack, or similar.
Automation: RPA platforms (e.g., UiPath, Automation Anywhere) and general IT automation frameworks.
System Knowledge: Deep understanding of operating systems (Linux/Windows), networking, and cloud platforms (AWS, Azure, or GCP).
Problem-Solving: Excellent analytical, troubleshooting, and problem-solving skills, with a proactive approach to operational challenges.


Preferred Qualifications
Experience with containerization technologies (Docker, Kubernetes).
Familiarity with configuration management tools (Ansible, Puppet, Chef).
Knowledge of database technologies and SQL.
Candidate should have knowledge on Agentic AI.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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