IFIFTASVerified listing

Associate Application Support

KohimaOn-siteEntry Level

Good timing - competition is buildingPosted 3d ago

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  • On-site in Kohima.

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  • 0 to 2 years asked.

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  • No pay range in the post.

  • Not a repost. None of IFTAS's last 10 posts was; 1 of its 25 open roles are here.

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The job post

340 words · from IFTAS's careers site
  1. Sarthi and CDARTS:
  • Assist RBI employees in case any support needed for using the application.
  • Closely work with RBI stakeholders to carry out user management and other administrative activities.
  • Work with RBI stakeholders to gather inputs for any issues in application faced by the users and communicating the same to application support team (in data centre).
  • Carry out solution demonstration to end user
  • Requirement gathering or any future enhancements or Continuous Development.
  • Scanning documents at RBI respective locations, if required

  1. EKP:
  • Assist RBI employees in case any support needed for using the application.
  • Closely work with local admin users to carry out management of the Department/Office Page and other administrative activities.
  • Work with end users to gather inputs/suggestions for further enhancements in the application.
  • Carry out application demo/training to small groups of end-users.
  • Scanning documents at RBI respective locations, if required.
    Help RBI users generate basic reports from the applications.
  • Coordinate with DIT, CO and teams in data centres for early resolution of issues faced by end users.
  • Coordinate with local admins, central support team and DIT, CO during EKP revamp.
  • Assist local admins in reviewing/rationalizing old/obsolete data.

  1. Swagat:
  • Provide support to RBI employees as needed for using the SWAGAT application.
  • Offer assistance and guidance to RBI administrators in generating various reports within the SWAGAT application.
  • Assist officials in creating gate passes at Enquiry/Reception through VMS and EAMS.
  • Conduct training sessions for newly joined or transferred RBI employees on the VMS.
  • Serve as the first point of contact for any issue related to functioning of SWAGAT Devices and the status of printing of the cards of active employees
  • Coordinate with DIT, CO and onsite engineers in data centres for early resolution of issues faced by end users.
  • Help RBI users generate basic reports from the applications
  • Coordinate with DIT, CO and teams in data centres for early resolution of issues faced by end users

  1. Basic Network Related Support

Open Positions

1

Skills Required

Application Support

Role

.

Education/Qualification

Graduation

Years Of Exp

0 to 2 Years

Designation

Associate Application Support

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