CBS CSU Associate AI Engineer

Long Description

Are you passionate about applying artificial intelligence to solve real-world business challenges and driving intelligent automation at scale? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new CBS CSU Associate AI Engineer, you'll be designing, developing, and deploying AI-powered solutions that enhance customer service operations and streamline business processes across Grundfos's global shared services. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the CBS Customer Service Unit - Data & AI team, you'll create impact by building and scaling AI models and automation tools that improve service quality, accelerate response times, and empower teams to deliver exceptional customer experiences.
Your main responsibilities include:
•Develop, train, and deploy machine learning and AI models to automate and optimize customer service workflows
•Collaborate with business stakeholders to identify high-impact use cases for AI and intelligent automation
•Build and maintain data pipelines that feed AI solutions, ensuring data quality and reliability
•Integrate AI capabilities with existing platforms including RPA tools, CRM systems, and cloud services
•Monitor model performance, conduct testing, and iterate on solutions to continuously improve accuracy and outcomes
•Document technical designs and share knowledge to build AI literacy within the broader team
What makes you a great fit
Above all, you're a curious and hands-on AI practitioner with strong programming skills, a solid foundation in machine learning, and the drive to turn complex problems into elegant, scalable solutions. We'd also imagine that you are/have:
•Bachelor's or Master's degree in Computer Science, Data Science, AI, or a related field
•1–3 years of experience developing and deploying AI, machine learning, or intelligent automation solutions in a professional environment.
•Proficiency in Python and familiarity with ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
•Hands-on experience working with LLMs, including prompt design, structured information extraction, and validation of AI-generated outputs.
•Experience integrating solutions through APIs and working with structured and unstructured data. 
It's a plus if you also have:
•Familiarity with Microsoft Copilot Studio, Power Automate, or similar AI and automation platforms is an advantage.
•Experience with ERP or CRM systems, preferably SAP.
Why you'll love working here
Day to day, you can look forward to:
•A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•Annual bonuses, health insurance and a strong focus on well-being activities.
•Three days' additional paid leave for volunteering.
•On-demand training and structured development programmes to support your growth.
Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.
Join Grundfos, apply today!

Are you passionate about applying artificial intelligence to solve real-world business challenges and driving intelligent automation at scale? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new CBS CSU Associate AI Engineer, you'll be designing, developing, and deploying AI-powered solutions that enhance customer service operations and streamline business processes across Grundfos's global shared services. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the CBS Customer Service Unit - Data & AI team, you'll create impact by building and scaling AI models and automation tools that improve service quality, accelerate response times, and empower teams to deliver exceptional customer experiences.
Your main responsibilities include:
•Develop, train, and deploy machine learning and AI models to automate and optimize customer service workflows
•Collaborate with business stakeholders to identify high-impact use cases for AI and intelligent automation
•Build and maintain data pipelines that feed AI solutions, ensuring data quality and reliability
•Integrate AI capabilities with existing platforms including RPA tools, CRM systems, and cloud services
•Monitor model performance, conduct testing, and iterate on solutions to continuously improve accuracy and outcomes
•Document technical designs and share knowledge to build AI literacy within the broader team
What makes you a great fit
Above all, you're a curious and hands-on AI practitioner with strong programming skills, a solid foundation in machine learning, and the drive to turn complex problems into elegant, scalable solutions. We'd also imagine that you are/have:
•Bachelor's or Master's degree in Computer Science, Data Science, AI, or a related field
•1–3 years of experience developing and deploying AI, machine learning, or intelligent automation solutions in a professional environment.
•Proficiency in Python and familiarity with ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
•Hands-on experience working with LLMs, including prompt design, structured information extraction, and validation of AI-generated outputs.
•Experience integrating solutions through APIs and working with structured and unstructured data. 
It's a plus if you also have:
•Familiarity with Microsoft Copilot Studio, Power Automate, or similar AI and automation platforms is an advantage.
•Experience with ERP or CRM systems, preferably SAP.
Why you'll love working here
Day to day, you can look forward to:
•A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•Annual bonuses, health insurance and a strong focus on well-being activities.
•Three days' additional paid leave for volunteering.
•On-demand training and structured development programmes to support your growth.
Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.
Join Grundfos, apply today!