Senior Engineer - Digital Network & Security
PuneOn-siteSenior
Applicants who checked fit first are 3.1× more likely to hear back
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The post's words + ASAI's dataOn-site in Pune.
OK with that?Senior level, usually 5-8 years.
You have them?No pay range in the post.
Not a repost. None of Microland's last 309 posts was; 78 of its 616 open roles are here.
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The job post
376 words · from Microland's careers siteAny Graduate
Skills :
Primary -> Technology | Network Monitoring Tools | Eventlog | 2 - Knowledgeable
Secondary -> Technology | Telecom OSS / BSS | Network Monitoring | 1 - Aware
Tertiary -> Technology | Data Center Administration | Networking | 2 - Knowledgeable
Tertiary -> Technology | Basic Networking Activities | Configuring and Managing TCP/IP | 2 - Knowledgeable
Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 2 - Knowledgeable
Certification :
Technology | Networking Certifications | CCNA | CCNA Routing and Switching
Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request)
Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.
Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.
Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.
Created On
21-Oct-2026
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