QUALITY CONTROL ANALYST - CODING

Role Description Overview:

The QC is accountable to manage day to day activities of Coding and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement

Responsibility Areas:

1. Participate in client calls and understand the quality requirements both from process perspective and for targets
2. Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
3. Identify errors with high Inspection efficiency
4. Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
5. Ensure correction of the error by the respective Operations associate
6. Coach employees to minimize errors and improve performance
7. Provide inputs to the training team on common mistakes made to enhance training curriculum
8. Test files/batches for new clients/processes to be processed as part of familiarization
9. Generation of QA reports on a daily basis
10. Attainment of Internal & External SLA as per Process Defined.
11. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
12. Record identified errors. This is an organizational record & can be used by the organization as it deems fit
13. Strict adherence to the company policies and procedures.

• Extensive Quality experience Audits, Coaching & training as per process defined.
• Min of 1.5 Yrs of Professional and Relevant Experience
• Sound knowledge in Healthcare concept.
• Critical problem solving and issue resolution
• Must have Good Product and Process Knowledge
• Must have good analytical and judgmental skills
• Quality Feedback/Refresher sessions
• Prepare and Maintain Quality status reports