L1 L2 Application Support Engineer
Bengaluru · Senior
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Job description
L1 Support Engineer (Data Observability)
Role Summary
The L1 Support Engineer will be responsible for 24×7 monitoring of Data Observability platforms from a controlled white-room environment. The role focuses on identifying alerts, validating issues, and initiating the appropriate escalation by raising tickets as per defined runbooks. This is a critical operational role ensuring uninterrupted data pipeline health and timely incident response.
Key Responsibilities
- Monitor Data Observability alerts, notifications, and system dashboards on a 24×7 rotational basis.
- Perform initial assessment and triage of alerts following predefined SOPs and runbooks.
- Log and route incidents to the appropriate technical teams with clear and accurate information.
- Track ticket progress and ensure timely follow-up until closure.
- Document recurring issues, observations, and improvement opportunities.
- Maintain adherence to all white-room operational protocols.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Provide shift handover updates to ensure continuity.
Open Positions
2
Skills Required
SQL,L1 L2 Support Engineer,Production Monitoring,Communication Skills,Knowledge On Snowflake
Role
Required Skills & Qualifications
- Good communication skills (verbal and written).
- Strong knowledge of SQL, with hands-on experience in writing and optimizing queries.
- Hands-on experience developing, debugging, and troubleshooting stored procedures, views, Joins and complex SQL queries or equivalent languages/
- Basic knowledge of Snowflake (minimum required).
- Required basic AWS knowledge on S3, IAM, EMR, Athene .etc
- Strong analytical thinking and problem-solving skills.
- Knowledge of Excel and MS Word.
- Ability to work in a production support environment, including issue analysis, root cause identification, and timely resolution.
- Establish, configure and manage Git repositories to support version control and collaboration
Good to Have
- Basic Python knowledge.
- Exposure to Airflow or workflow orchestration tools.
- Prior experience in monitoring, support operations, or NOC environments.
Desirable Skills
Snowflake
Years Of Exp
4 to 8 years
Designation
Senior Software Engineer
tags
SQL,L1 L2 Support Engineer,Production Monitoring,Communication Skills,Knowledge On Snowflake
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