Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
The Automation Engineer (Level 10 and above) is a mid-senior level role focused on implementing and managing automation solutions across enterprise environments. This role requires hands-on experience with Infrastructure-as-Code (IaC), CI/CD tools, cloud platforms, and secure development practices. The engineer should possess strong communication skills and the ability to work in agile delivery models while collaborating with cross-functional teams.
Roles & Responsibilities
Engage with clients and communicate automation strategies effectively.
Participate in agile delivery using sprint models and scrum boards on JIRA or similar tools.
Implement and manage IaC tools such as Git, SVN, Ansible, and Terraform.
Develop and maintain CI/CD pipelines using Azure DevOps, Jenkins, or Rundeck.
Utilize cloud-native solutions across AWS, Azure, GCP, or VMware private cloud.
Integrate and manage IaC vaults including Hashicorp, Ansible Vaults, and Azure Vaults.
Apply secure development practices using SAST and DAST tools.
Perform REST API integrations and manage JSON data formats.
Professional and Technical Skills
Must Have
5+ years of experience in automation and infrastructure.
Client handling capability with clear communication skills.
Proficiency in agile delivery principles and tools like JIRA.
Working experience with IaC tools: Git, SVN, Ansible, Terraform.
Experience with CI/CD tools: Azure DevOps, Jenkins, Rundeck.
Certified DevOps or Cloud professional (AWS/Azure/GCP/VMware).
Experience with IaC vaults and security tools (Hashicorp, Ansible Vaults, Azure Vaults).
Working knowledge of REST API integrations and JSON.
Ability to utilize cloud-native solutions.
Good to Have
Knowledge of infrastructure architecture: networks, storage, compute, hosting.
Experience with Kubernetes, Docker, and Packer.
Proficiency in Python, PowerShell, or Shell scripting.
Understanding of immutable infrastructure and serverless technologies.
Exposure to AI & ML use cases.
Prompt engineering skills.
Additional Information
Level: L10 and above (Mid-Senior Level).
Experience: Minimum 5 years in automation and infrastructure.
Certifications: DevOps or Cloud certifications preferred.
Soft Skills: Strong communication and client engagement abilities.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.